Front of House Assistant - Communications & Engagement Section

Contract Type: Permanent

Salary: Grade C. SCP 5 £20,608 - SCP 6 £20,935 (Actual salary)

Hours Per Week: 29 hours per week over 4 days (Start time of 7am)

Base Location: Guardsman Tony Downes House, Droylsden

Assessment Date: Interviews week commencing 1st December 2025

The Role

Be the face of exceptional service and join our Front of House Team

About GMPF

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members.

Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

About You

The Opportunity

We are looking for an enthusiastic individual with great people skills to join our Communications and Engagement team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders.

As a Front of House Assistant, you will:

• Welcome and engage visitors: Be the first point of contact for members and visitors, creating a warm, professional, and memorable first impression that reflects our values and service standards

• Support daily operations: Ensure the Front of House area runs smoothly by managing bookings, handling enquiries, and maintaining a clean, organised, and welcoming environment

• Champion customer experience: Actively listen to member feedback, resolve issues promptly, and escalate concerns where needed to continuously improve service delivery
  
  
• Collaborate with teams: Work closely with internal departments to ensure consistent communication and a seamless experience for all members and visitors

We’re seeking a Front of House Assistant to help us get the day off to a smooth start. This role reflects the need for early coverage, with a start time of 7am. If you're someone who enjoys being part of a busy, welcoming environment from the moment the doors open, we’d love to hear from you.

Why Join GMPF?

At GMPF, we value our employees and are proud to offer:

• Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
• Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
• Training and career development access to ongoing learning and progression opportunities
• Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers

Apply Today

If you have the ambition, expertise, and drive to excel in this role, we’d love to hear from you. For an informal discussion about the position, please contact Ellis Gill, Communications & Engagement Section Manager, on 0161 301 7252.

Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview.

https://www.gmpf.org.uk/about/careers-and-current-vacancies

The application process will involve both an interview and a task. More details about this will be provided if your application is successful.

For more information about GMPF in general please see our website at www.gmpf.org.uk.

Click ‘Apply Now’ to take the first step towards shaping the future of GMPF and making a difference to the lives of our members.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This role is employed by Tameside Council.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact Ellis Gill, Communications & Engagement Section Manager, on 0161 301 7252.