Duty Officer

This post is open to employees currently On Notice/At Risk and Internal.  Please note applications from employees currently On Notice/At Risk will be given priority. On Notice/At Risk employees should complete the application form as normal, upon submission you must email the Recruitment Team – recruitment@blackpool.gov.uk to ensure that your application form is marked as priority.

Contract Type: Permanent

Contract Hours: 37 Hours

Salary: NJC Grade F SCP 19 - 24 £32,061 - £35,412

Closing Date: 16th June 2026 12 Noon 

·         * Oversee the day to day running of a large leisure facility ensuring service performance meets expectations of customers and visitors, including safety checks, environmental checks and customer interaction, taking corrective action as required in line with procedures.

·          * Plan and organise the work of the staff team allocating tasks and giving instructions to ensure duties are performed to required standard, including cleaning, equipment set up / take down and general customer service roles e.g. building patrols / show rounds / event support.

·          * On completion of the RLSS UK - National Pool Lifeguard Qualification Trainer Assessor, to deliver and train employees and members of the public for the RLSS UK NPLQ qualification.

·          * Contribute towards service development through working groups and completion of tasks delegated by line manager

·          * Ensure maintenance issues are reported correctly and liaise with Asset Management to arrange access to minimise disruption to customers.

·          * Respond to customer queries and complaints, including verbal and written comments, referring serious complaints to line manager.

·          * Ensure cashing up, banking and daily reconciliation of monies is completed in line with procedures, reporting discrepancies immediately to management.

·          * Be responsible for the good behaviour, discipline and safety of users and participants, ensuring that users comply with the facilities regulations at all times.

·          * Undertake general administrative duties, ordering of supplies, preparation of approved schemes.

·          * Develop and deliver continuous service improvement via the principles of Quest to ensure a performance related culture is established in terms of financial performance and customer service.

For any further queries please contact: martin.cardwell@blackpool.gov.uk

to view the Job Description.

Please click here to see the benefits of working for Blackpool Council.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)

The successful applicant will be required to work outside of a 7am to 8pm Monday to Friday work pattern and will receive an additional payment on top of the quoted salary as a result.