Welfare Rights and Debt Advice Service
Cultural & Customer Services
Operations & Neighbourhoods
WELFARE RIGHTS OFFICER
GRADE G SCP 23 £13,499 – SCP 28 £15,685
Permanent, 18 hours
Location: Tameside One, Ashton-under-Lyne
The role is primarily fixed at 18 hours per week – Monday, Wednesday, Friday 9.15am – 3.45pm but on occasion some flexibility may be required
Tameside MBC has a well-established Welfare Rights & Debt Advice Service. An opportunity has arisen for an experienced Welfare Rights Officer to join a wider team of both benefits and debt advisers in supporting Tameside residents with specialist level welfare benefit advice and appeal representation.
Your main responsibilities will be to provide specialist level welfare rights advice through our telephone advice line. You will be skilled in extracting essential information in order to provide a benefit check and establish if a resident has grounds for appealing a decision.
The post holder will be expected to see clients face to face when required and to be able to provide representation at Social Security Appeal Tribunals up to and including the Upper Tribunal.
The successful applicant would need to have relevant, demonstrable experience in providing welfare benefits advice work, including tribunal representation, and a good knowledge of the benefits system, especially in the areas of sickness and disability. As the role is predominately telephone based, it is essential that you have excellent customer service and communication skills.
For more information or for an informal discussion please contact Janine Yates on 0161 342 3494
This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification
Reference No: DPT17
Closing Date: 6th May 2019
Job Description/ Person Specification.docx