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Senior Customer Services Officer

Business & Corporate Services

Finance, Audit

Tameside Council

Customer Services

Employer: Greater Manchester Pension Fund - Tameside MBC
Location: Guardsman Tony Downes House, Droylsden

Working Pattern: Full Time, but part time may be possible
Working Hours: 36 hours per week
Contract Type: Permanent

Salary: Grade F SCP 17 £24,491 – SCP 22 £27,041

Be part of our Customer Services team
We are looking for an enthusiastic individual with great people skills to join our Customer Services team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders.

As a Customer Service Senior Officer, you will be able to demonstrate your ability to supervise colleagues, monitor workloads and provide support to team members. Key tasks for the Customer Service team include providing information and assistance to members telephoning GMPF’s helpline, providing face to face support to members at surgeries and roadshows and providing first line support to members accessing GMPF’s online service, My Pension. Full training on all aspects of the role will be provided.

You will need to work closely with your manager and team to deliver an excellent and professional service to all our stakeholders. You will need to work well with other people as well as independently, be able to manage your time effectively and be able to develop good computer skills.

About GMPF
The Greater Manchester Pension Fund (GMPF) is a regional pension fund that administers the Local Government Pension Scheme (LGPS). It is run by Tameside MBC and is based in Droylsden.

GMPF is one of the largest pension funds in the country and is the largest LGPS fund in the UK. We have over 365,000 members, over 600 employers and last year paid out over £748 million in benefits. The Customer Services team is part of the Administration section. 130 employees currently work within the Administration section of the Fund.

The application process
You will be invited to complete a test if your application is successful. If you score highly on the test you will then be asked to an interview to further assess your suitability for the role.

For more information about GMPF in general please see our website at
For an informal discussion about the role, please contact Mark Flannagan on 0161 301 7197.

Ref: DPT217
Closing date: 26th January 2021
Interview Date: TBA

Job Description/ Person Specification.docx

salary from




working hours

full time

application deadline

11 59 pm

26th Jan 2021

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