At Manchester City Council, making a difference to lives is at the heart of everything we do. But if there’s one team where this really stands out, it’s the Customer Service Organisation.
We're the first point of contact for customers and residents in Manchester for accessing key Council services. This includes Adult and Children’s Social Care, Revenues and Benefits, and Neighbourhood Services.
We get to know our residents: we hear their stories, experiences and struggles. We’re there for people when they need us, whether it’s paying council tax, reporting an emergency, or getting support from social care experts.
We take ownership of our responsibilities and collaborate across Council teams to resolve issues swiftly and efficiently.
Our Contact Centre mainly work from home. For those who need or prefer an office setting, our base in Hulme is always available.We also have a Customer Service Centre Reception, who are based in the Town Hall Extension.
They welcome residents who have appointments for essential face-to-face services and accept documents for key Council services.
If you have a friendly personality, a helpful attitude, and are a good listener, we have a place for you. We offer extensive training, the necessary equipment for both office and remote work, and a supportive environment to help you thrive.
With competitive salaries, great health and wellbeing support, and many opportunities for career development, we ensure you have everything you need to succeed.
We believe in investing in our staff, offering training, apprenticeships, and numerous opportunities to develop your skills. Many of our team members have successfully undertaken Customer Service and Business Support NVQs, propelling their careers forward.