Business Partner - Customer Delivery

Business Partner Customer Delivery

Location:Community-based settings / Office based with some home working

Contract Type:Full-time / Permanent

Salary:Grade 12

Closing Date: 21st October 2025

About the Role

1x Full Time Permanent

Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and driven Business Partner to lead and shape the delivery of our Corporate Collection and Support services. This is a fantastic opportunity to join a forward-thinking local authority committed to delivering high-quality services to residents, tenants, businesses, and suppliers.

About the Role

As Business Partner, you will play a key role in managing multi-disciplinary teams across Council Tax, Business Rates, Housing Rents, Housing Benefits, Council Tax Support, and Accounts Receivable. You’ll work closely with senior managers to implement effective operational plans, drive performance, and deliver service improvements aligned with our Let’s Do It 2030 Strategy.

You’ll be responsible for:

• Leading and managing the Customer Delivery team to ensure efficient billing, assessment, and payment processes.
• Enhancing income collection through inspection regimes and rent control functions.
• Overseeing exempt and supported accommodation schemes within Housing Benefits.
• Actively contribute to the development and implementation of inclusive customer access and communication plans.
• Driving digital transformation and service agility.
• Ensuring legal compliance and safeguarding the council’s reputation in court and tribunal proceedings.
• Promoting collaborative working and continuous improvement across service areas.

Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.

About you

We’re looking for someone who:

• Has experience managing multi-disciplinary teams, ideally in a collection and support setting.
• Demonstrates strong leadership, communication, and problem-solving skills.
• Understands the importance of adhering to legislation and statutory requirements governing income collection and benefit services.
• Is passionate about public service and committed to delivering high standards.
• Can lead by example and foster a culture of accountability and excellence.

Our Mission and Values

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:

Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.

Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.

Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

Why Join Us?

At Bury Council, we value innovation, inclusivity, and collaboration. You’ll be part of a supportive team that’s dedicated to improving lives and delivering meaningful change. We offer:

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in your community.