Lead Officer - Supportive Collection

Location:Community-based settings / Office based with some home working

Contract Type:Full-time / Permanent

Salary:Grade 9

Closing Date: 21st October 2025

About the Role

1x Full Time Permanent

1x 18 month Fixed Term

Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and motivated Lead Officer Supportive Collection to join our Corporate Collection and Support team.

In this senior officer role, you’ll provide expert advice to residents, tenants, and businesses on welfare rights, income maximisation, and debt management. You’ll help people access the support they need, stay financially resilient, and maintain their tenancies.

Your time will be split between working within the community based as well as some home and office working.

Key Responsibilities:

• Providing expert advice on welfare benefits and financial support.
• Helping residents manage debt and maximise their income.
• Supporting the collection of housing rents in a fair and effective way.
• Working in community settings like libraries, as well as by phone and online.
• Making sure people get the help they need at the first point of contact.
• Supporting court-related activities like eviction hearings and rent recovery.
• Helping improve how we collect Council Tax, Business Rates, and other payments.
• Working closely with other teams to make sure vulnerable residents are supported.

About You

We’re looking for someone who is:

• Customer-focused with excellent communication skills.
• Organised and detail-oriented with a commitment to accuracy.
• Comfortable working independently and as part of a team.
• Proficient in using digital systems and managing data.
• Adaptable and willing to work in both community and remote settings.

Our Mission and Values

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:

Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.

Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.

Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in the community.