Facilities/Bee Network Operational Assistant

Are you ready to make a real impact on your community? Do you want a role where your work makes a visible difference every day?

Your Role

As a Facilities/Bee Network Operational Assistant, you’ll help keep our bus stations and interchanges safe, clean, and welcoming for everyone. We’re looking for enthusiastic individuals to join our team in Altrincham, with opportunities to join our talent pool for future roles across Greater Manchester. If you enjoy providing excellent customer service and take pride in maintaining high standards, this could be the perfect role for you.

You’ll play a key part in the day to day operation of our sites, ensuring they are clean, safe, and inviting. Cleaning duties, including public toilets and customer facilities, are a central part of this role, so attention to detail is essential. You’ll also support your colleagues to keep everything running smoothly, helping deliver an outstanding Bee Network experience for every customer. This is a shift-based role, with hours between 07:0023:00 Monday to Saturday, 10:0017:00 on Sundays, and 9:0018:00 on public holidays.

For more info see Job Profile below.

Who are we?

Facilities Operations is the frontline team for TfGM and the Bee Network, responsible for the safe operation of our sites and providing face-to-face support for customers. We’re passionate about making public transport accessible, safe, and reliable for everyone. In this role, you’ll have the chance to make a positive difference in your community and develop your skills as part of a supportive team.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You’ll have experience in operational or customer service roles, ideally in busy environments. Proven experience in heavy duty/industrial/specialised cleaning is essential. You’ll be comfortable using mobile devices and Microsoft applications and have strong communication skills. An understanding of workplace health & safety is also important.

What we can offer you

This is a permanent role with a salary of £26,744 per annum plus a 15% shift allowance. You’ll work as part of a supportive team, with opportunities for personal and career development

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Priority Recruitment Scheme for ‘At Risk’ NHS GM Colleagues
If you are currently employed by a Greater Manchester NHS organisation and have been formally identified as ‘at risk’, please indicate this within your application for the role. If you select ‘Yes’ and provide evidence that your experience meets the essential criteria described in the job advert and role profile, you will be guaranteed progression to the next assessment stage. Please ensure your application clearly demonstrates how you meet these essential requirements, as the guarantee only applies to candidates who meet them.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV