Duty Officer

Contract - Permanent

Hours - 37hrs

Salary - NJC Grade F SCP 19-24 £32,061- £35,412 per annum

Closing Date - 5th February 2025 at 23.59pm

Are you passionate about delivering exceptional customer experiences and managing vibrant leisure facilities? We’re looking for a Duty Officer to join our Leisure team within Community and Environmental Services.

What you’ll do:
•    Oversee the day-to-day running of a large leisure facility, ensuring safety, cleanliness, and outstanding customer service.
•    Lead and motivate a team, allocating tasks and maintaining high standards.
•    Respond to customer queries and complaints professionally.
•    Manage cash handling and daily reconciliations.
•    Support health and safety compliance, including risk assessments and emergency procedures.
•    Contribute to service development and continuous improvement initiatives.
What we’re looking for:
•    RLSS UK National Pool Lifeguard Qualification (or willingness to achieve within 3 months).
•    Pool Plant Operators Certificate and First Aid at Work (or ability to achieve within 6mths).
•    Strong leadership and communication skills.
•    Ability to work under pressure and deliver excellent customer service.
•    Experience in a busy leisure environment and knowledge of health and safety procedures.
Why join us?
You’ll be part of a team committed to creating stronger communities and delivering quality services, free gym membership, annual leave, full induction & uniform provided.

We value accountability, fairness, integrity, and compassion in everything we do. Apply now and help us make a difference in Blackpool’s leisure facilities!

Please see attached Job Description for further information on this role.

to view the Job Description.

Please click here to see the benefits of working for Blackpool Council.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)

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