Customer Service Assistant

Contract: Permanent

Hours: 17.50 hours per week

Salary: NJC Scale 2, SCP 3-4 £24,796 - £25,185 per annum Pro-Rata

Closing Date: 13th March 2026 12.00 Noon 

We have a fantastic opportunity available in the Administrative Support & Facilities Team at Fylde Council. The council is seeking to recruit a person to provide a professional administrative and customer focused service to internal and external customers using council facilities. 

The council operates in a constantly changing dynamic environment. No two days are the same, with new challenges requiring creative solutions every day. If you are positive, approachable, and great at establishing a rapport with a diverse range of stakeholders, as well as plenty of enthusiasm, and commitment, then this is the role for you.

Job description 

The Admin Support & Facilities Team are responsible for:

• Providing internal customer service and administrative support on behalf of the Council.
• Providing reception, Tourist Information and general information services to external visitors and residents.
• To co-ordinate Wedding Ceremonies under the supervision of the Admin & Facilities Manager.

The successful applicant 

We are looking for a candidate who has:

• Experience in a customer service role.
• Sound understanding of computers and experience of using various systems.
• Proven track record of working as part of a team.
• Positive, professional, innovative and productive attitude, and actively champions the success of the Admin Support and Facilities Team.

What we have to offer? 

• Working for a forward-thinking dynamic council
• 24 days annual leave, plus bank holidays (up to 29 days after 5 years' service)
• A great work-life balance with flexible working arrangements
• Overtime opportunities
• Healthy workplace initiatives including discounted gym membership
• Attractive pension scheme
  
  

We operate a one council, one team approach in all we do, working together in the most effective way to meet the needs of our customers. – if you share this vision then we want to hear from you. 

For full details please see attached Job Description and Person Specification.

For more information about the role please contact:

Maria Marcella, Administrative Support & Facilities Manager maria.marcella@fylde.gov.uk 

to view the Job Description.

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