Service Advisor

Contract Type: Permanent 

Contract Hours: 27.5 per week 

Salary: NJC Grade E SCP 12 - 17 (£28,598 - £31,022)  pro rata

This post is open to employees currently On Notice/At Risk and Internal.  Please note applications from employees currently On Notice/At Risk will be given priority. On Notice/At Risk employees should complete the application form as normal, upon submission you must email the Recruitment Team – recruitment@blackpool.gov.uk to ensure that your application form is marked as priority.

^{We are seeking an enthusiastic, highly motivated, customer focused individual, to serve customer demand across a range of access channels, resolving queries and helping customers with a wide variety of issues}

^{You should have considerable experience of working in a busy, customer focused environment and have the ability to ensure efficient operation of the service, working to agreed targets for resolution of enquiries to a high standard.} 

^{The successful candidate should be able to demonstrate they can communicate effectively and handle complex enquiries from customers. You will be required to be able to adapt to a variety of work situations to ensure service standards are maintained.} 

^{You must be able to work accurately under pressure to required standards of service in a fair, sensitive and confidential manner whilst always promoting a positive and professional image.} 

^{You should be able to communicate effectively, be an excellent team player and ensure that all processes are in line with current legislation, regulations and Council policy, with particular emphasis on Health & Safety and data protection.} 

^{You must possess Level 2 (GCSEs Grade A-C or Grades 4-9) or equivalent qualification in English and Maths and have a flexible approach to working arrangements.} 

to view the Job Description.

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Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.

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