Support Services Administrator

“Early Break is a young people and family charity that believes excellence at all points of delivery is a requirement. If you take pride in your work, are hardworking, want to be professionally challenged and are passionate to make a difference in the lives of others then our organisation could well suit you. We have a strong set of values determined by staff which we continuously work towards. It is our shared expectation our staff will be “professionally curious” both in their delivery and ongoing professional development.”

Vicky Maloney, CEO

Role Name Support Services Administrator

Location Bury

Hours Full time, 37 per week

Key Focus

To offer front-line support to clients, external stakeholders and workers. Responding to enquiries and requests in an effective manner in line with all procedures and standards. To undertake data inputting/analysis activities and provide general administrative and clerical support to the management and worker team

Key Deliverables

• To undertake reception duties and act as first point of contact for the service when dealing with clients, professionals and workers via email, face to face or over the telephone
• Maintain and operate filing and other record systems to meet service needs and work within organisational policies and procedures
• Process post in an effective and timely manner and liaise with Support Services team in relation to this
• Produce and process all documentation resulting from client enquiries/conversations in an accurate and timely manner and ensure that the information passes to workers responsible for these activities
• Develop and maintain all required skills, including a good working experience of relevant software tools and systems, to facilitate the efficient delivery of work activities
• To prepare and minute agreed meetings as part of role across the service
• Support the work of the Management Team where necessary, thereby enabling the team to improve its capability, to operate efficiently and to maximise its performance
• Organise own work, typically within defined cycles of activity and to clear deadlines
• Understand the theoretical model upon which the Early Break service is based and work within the person-centred approach in relationships with internal and external stakeholders
• Provide the necessary administrative support to organise service events
• Attend monthly Support Service meetings & monthly PDP meetings with Line Manager
• Undertake any other duties as directed by, and negotiated with, the Area Manager/Line Manager