Neighbourhood Officer

Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to our residents, dealing with enquiries on a range of housing related issues. 

About the Role

The role of Neighbourhood Officer combines elements of enforcement (around breaches of tenancy, anti-social behaviour or tenancy fraud), community safety (keeping residents’ safe in their neighbourhoods), housing management and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions), in their homes and out within the community.

This role will involve Investigating and reviewing cases of breach of tenancy, offering advice and support to residents while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.

You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods. Consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process. Identify preferred methods for local residents to participate and offer appropriate opportunities for involvement within the community.

Key Responsibilities

The successful applicants will carry out neighbourhood walkabouts to support and enhance the identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents.

Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required, to ensure properties are maintained to acceptable standards. This will include handling all estate management tasks within your assigned caseload.

Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.

Liaising with other departments within BCH, such as the Rents and the Repairs Teams, alongside developing links with other outside agencies, such as social services and mental health services is essential.

The Ideal Candidate Must Possess:

• Experience of assisting individuals with a wide range of challenging needs, alongside a commitment to working with vulnerable people.
• The ability to work in a supportive and empathetic manner whilst empowering and promoting independence
• Experience of working in a customer service role
• 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English
• Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or if not held, the ability and willingness to work towards this qualification within 3 years of commencement
• Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).

 BCH is a great place to work

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders: 

·       Positivity

·       Respect and Compassion

·       Integrity

·       Dynamism

·       Energy

We offer a fantastic reward and benefits package which includes:

·       Competitive rates of pay

·       26 days paid annual leave per annum, in addition to 8 bank holidays

·       Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

·       An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

·       Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

·       Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

·       Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

·       24/7 Employee Assistance Programme and access to counselling services

·       Enhanced maternity, paternity and adoption pay schemes

·       A wide variety of training and learning and development opportunities

·       Staff Suggestion Scheme

·       Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation.  If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!

For further information about this position please email Deborah Scanlan, Neighbourhoods Team Leader on deborah.scanlan@bch.co.uk  or 07483 172510 or alternatively Claire Duxbury, Neighbourhoods Team Leader on claire.duxbury@bch.co.uk

 To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

Please ensure your application clearly demonstrates your suitability for this position. 

Closing date for applications: Thursday 5^th March 2026, midnight                       

Interview date: Friday, 13^th March 2026                                         

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview.  Therefore, applicants are advised to apply as early as possible.

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