Travel Support Assistant

Contract - Permanent

Hours - 20hrs

Salary - NJC Grade C SCP 5-6 £25,583 - £25,989 per annum pro rata for part time hours and term time only (Actual Salary £11,589 - £11,773 per annum)

Closing Date - 17th March 2026 at 23.59

This post is open to employees currently On Notice/At Risk and Internal.  Please note applications from employees currently On Notice/At Risk will be given priority. On Notice/At Risk employees should complete the application form as normal, upon submission you must email the Recruitment Team – recruitment@blackpool.gov.uk to ensure that your application form is marked as priority.

Blackpool Council is seeking a compassionate, reliable, and effective communicator to join our Independent Travel Training Team as a Travel Support Assistant. We are looking for a dedicated individual to support students with additional needs who attend mainstream, special schools or college on their journey between community bus stops and their educational settings.

As a Travel Support Assistant, you will work as part of a wider team to ensure each student’s safety and wellbeing while travelling. You will help them develop confidence, independence, and essential life skills, offering a calm and friendly presence that provides reassurance and encouragement as they navigate public transport. This support is crucial in promoting independence, positive behaviour, and safe travel throughout their journeys.

We’re looking for someone caring, approachable, and confident in supporting young people in a variety of situations. Strong communication skills are essential, as you will be expected to liaise effectively with teaching staff, parents, and colleagues to ensure consistent, high-quality support for each student.

If you’re patient, dependable, and passionate about helping young people thrive, we’d love to hear from you.

Key responsibilities

• Ensure the welfare and safety of students in line with safeguarding procedures.
• Support and encourage positive behaviour while waiting at bus stops and during travel.
• Build trusted relationships with students, school staff, and colleagues.
• Oversee students on their final stages of Independent Travel Training and provide feedback.
• Assist with issues such as forgotten bus passes, lost property, or service disruptions.
• Report incidents and maintain accurate records, including behaviour logs and accident forms.
• Communicate regularly with the Travel Training Coordinator and provide feedback on services.
• Attend meetings and contribute to productive outcomes for students and partners.
• Maintain confidentiality and adhere to safeguarding procedures.

The successful candidate will complete the  Passenger Assistant Training course delivered by the Integrated Transport Team and will be required to complete any further training identified for the role and as part of the induction stage.

Hours available for this position are 20 hours per week, on a term time only basis.  Hours will generally be worked over a split shift with an outgoing journey in the mornings and a return journey in the afternoons.  

For further information please contact:   Jo Danson on  07979 887769 or Andrea Alcock on 07385 411287 

Interview date: TBC

to view the Job Description.

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Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)

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