Working Hours: 35 Hours Per Week (Occasional evening and weekend work as required by the service)

Contract Type:  Full-Time, Permanent

Closing Date: 26 March 2026

Closing time: 11.59pm 

Interview Method: Face to Face 

This role is subject to - 

2 References - where possible we require 3 years' history. 

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (https://www.gov.uk/government/publications/dbs-code-of-practice). We have a policy on the Employment of Ex-Offenders and it is available upon request.  

Proof of Manchester Residency –  Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council 
 

Manchester Adult Education Service are establishing a new, dedicated Admissions Team to provide a streamlined, learner centred journey for adults across the city, from first enquiry through to enrolment and induction. This is an exciting opportunity to be part of a new team that will make a real difference to Manchester residents and help more learners access education, build confidence and progress into work or further study.

As part of the Admissions Team, you will play a key role in delivering a professional, friendly and efficient admissions service across multiple MAES centres and partner venues. You’ll be supporting prospective learners at the very start of their journey answering enquiries, helping them navigate the application process, supporting assessment sessions, and ensuring a smooth transition into learning.

This is a fast‑paced, people‑focused role where no two days look the same. You’ll work closely with curriculum teams, engagement staff, learning support and business support colleagues to ensure learners receive clear, accurate and timely information about courses, assessment requirements and next steps.

See the job profile attached for full details of responsibilities.


Key Accountabilities: 

Provide a high‑quality, friendly and professional first point of contact for enquiries from prospective learners, staff and external partners.  

  

Respond to phone, email and in‑person queries regarding courses, assessments and the admissions process, using tact, diplomacy and established procedures.   

  

Offer basic course information and signpost learners towards appropriate curriculum contacts or advisors when needed.  

  

Support the scheduling, organisation and delivery of assessment sessions across MAES centres and community venues (e.g., libraries, job centres), ensuring rooms, resources and IT systems are prepared.  

  

Register learner attendance, support on‑the‑day logistics, and assist staff and learners during assessment and enrolment activities.  

 

Carry out administrative elements of the assessment process, such as scanning evidence, filing assessments and preparing learners to start their programmes of study   

  

Support learners with completing applications or ‘Register Your Interest’ forms and ensure any required evidence is collected.  

  

Complete accurate eligibility checks (e.g., residency, ID, prior qualifications) following defined procedures and escalate complex cases appropriately.  

  

Assist with enrolment and induction processes, ensuring learners receive the correct information, paperwork and support services (e.g., ID badges, induction packs).  

  

Update and maintain learner information within management information systems accurately, following agreed procedures.  

  

Ensure assessments, evidence and admissions documents are filed and stored correctly to support compliance and audit requirements.   

  

Produce basic reports or data extracts when required, ensuring accuracy and attention to detail.   

  

Work collaboratively with Admissions, Curriculum, Engagement, Learning Support and Business Support teams to ensure smooth learner transitions and aligned processes.  

  

Liaise with curriculum staff regarding course availability, assessment requirements and learner follow‑up.  

  

Provide support across different MAES centres where required to meet operational demand.  

  

Prepare and maintain resources for admissions activities, including stationery, forms, digital files and room setups.  

  

Complete documentation, correspondence and administrative tasks accurately and within agreed timescales.  

  

Support general office functions, procurement of supplies and day‑to‑day centre operations as part of the wider Business Support team.  

  

Contribute to improvements in admissions processes by providing feedback on recurring issues, learner experience and operational challenges.  

  

Maintain a personal commitment to professional development and service improvement.   

  

Demonstrate “Our Manchester” behaviours in all interactions and ensure equality, diversity and inclusion are upheld throughout the admissions experience. 

 
 
We would love to hear from you if you are passionate about making a real difference to people’s lives, have strong interpersonal skills, and are organised, motivated, and ready to be involved in a new team within the service.
 

Essential requirements for the role:  

Consent to an apply for an enhanced disclosure check. 

Strong IT skills, advanced proficiency in Microsoft Excel

An apprenticeship relevant to the role (e.g., Business Administration, Customer Service, Team Leading, or Management) or an equivalent qualification is required, or a willingness to achieve one within two years.

  •   


We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

Benefits we offer 

  • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
  • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
  • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
  • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
  • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
  • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
  • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  • Members of the Armed Forces members or veterans
  • Current or former care leavers
  • Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

  • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
  • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
  • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

 

For more information about the role or any adjustments, email jobs@manchester.gov.uk. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

  • Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
  • References: We’ll require references from your current and previous employer(s).
  • Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
  • Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
  • Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
  • Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
  • Baseline Personnel Security Standard (BPSS) Clearance:  BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
  • Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role, please ensure that you read the role profile attached.
 
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
 
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Location

, , Manchester, , United Kingdom

Job ID

7564