Working Hours:  35 Hours Per Week 

Contract Type:   Permanent, Full-Time

Closing Date:   1 April 2026

Closing time: 11.59pm 

Interview Method: Face to Face 

This Role is Subject to:
 
 Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. 

 Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. 

2 References - where possible we require 3 years' history. 

BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.  

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

 Use of Artificial Intelligence (AI) 
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 
 

The Adult Services Directorate in Manchester has a key role in delivery of high-quality support to people who use services, and those who care for them, as well as families, communities and providers. If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.

Your role will be to support the Systems Hub Service Manager to ensure day-to-day operational delivery is managed effectively. You will ensure the Systems Hub manages and maintains the Liquid Logic and ContrOCC Systems and other associated workflow and processes. 

 You will also be a part of developing Manchester’s Digital Strategy. This is an exciting opportunity that has the potential to redefine the way we support adult social care services in Manchester. The role holder will provide a professional, customer focused, specialist technical service in line with specified guidelines, policies and procedures, to deliver required outcomes effectively, and meet the needs of multiple stakeholders.

Working within the Systems Hub to deliver an effective system and service support function within Social Care, establishing excellent relationships with wider stakeholders and taking a holistic approach to requirements of care commissioning, contracts, payments and charging.

This is a new and emerging Systems Hub Team and an exciting and rewarding opportunity for the right candidate. If you’re successful, you’ll join a team of dedicated professionals progressing our digital vision. 

For an informal discussion, please contact the Systems Hub Service Manager, Nicola Owen via email: nicola.owen@manchester.gov.uk to arrange a convenient time to discuss the role.   

We are looking for a candidate to support our newly established team and somebody who possesses the right behaviours, skills and experience to work in a new and emerging system hub team. You will lead on service development areas including the planning and implementing of new projects and initiatives improving service performance and customer outcomes. 

 You will lead on workforce development to ensure that staff at all levels are appropriately qualified and trained to deliver a high-quality service which is person centred, customer focused and improves outcomes.  

You will represent The Systems Hub and the department in service development with other key stakeholders both internally and externally. You will be a confident and experienced leader with experience of managing a team in a fast-paced environment. You will be an excellent communicator and able to adapt and influence a wider range of stakeholders.
 
You will have a sound working knowledge of, and use of the Microsoft 365 suite of applications alongside being a confident user of wider ICT systems.
 
It's essential you have the right behaviours and demonstrate Our Manchester values and behaviours. 

 

Desirable requirements that would be useful in this role:    

Some technical configuration experience alongside an understanding of Adults Social Care and experience of using System C products Liquid Logic and ContrOCC. 

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

Benefits we offer 

  • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
  • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
  • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
  • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
  • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
  • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
  • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  • Members of the Armed Forces members or veterans
  • Current or former care leavers
  • Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

  • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
  • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
  • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

 

For more information about the role or any adjustments, email jobs@manchester.gov.uk. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role, please ensure that you read the role profile attached.
 

 

 
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Location

, , Manchester, , United Kingdom

Job ID

7690