Receptionist

Priority Candidates will be considered in the first instance

Salary: Grade 3, £24,796 - £25,583 per annum. £12.85 - £13.26 per hour

37 hours per week

Temporary 12 month contract

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

This role provides a professional and welcoming first point of contact at Wigan Life Centre South, acting as the first point of contact for staff, contractors and visitors. The role manages the reception area, supports secure access, and directs all visitors to the relevant areas. Responsibilities include promoting digital first approaches, supporting evacuations, reporting issues, and helping improve reception processes. The role requires strong communication, customer service experience, basic IT skills, good organisation, and the ability to work flexibly. A friendly manner, confidentiality, and commitment to delivering a positive experience are essential.

About you:

The ideal person will be friendly, confident and professional, with strong communication skills and the ability to engage effectively with staff, contractors and visitors. They will have experience in customer facing or administrative roles, be competent with basic IT systems, and able to follow clear procedures while maintaining confidentiality and GDPR standards. They’ll be organised, accurate, and capable of managing tasks calmly.

A flexible, proactive approach is essential. Above all, they will provide a positive, helpful experience and consistently demonstrate the Council’s values in everyday interactions.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first-time approach for our customers. Wigan Life Centre Souths reception receives a range of enquiries from staff, contractors and visitors.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Alanya Dagnall at Alanya.dagnall@wigan.gov.uk or 01942 705018.

Interview date: Thursday 9^th April 2026

This role is subject to a Basic DBS.

The employer is committed to safeguarding