IT Field Engineer

Post Title: IT Field Engineer

Responsible to: Service Desk Lead

Location: STOCCAT Central Office with travel to Trust schools

Salary: Grade 6 SCP 19-24 £ 32,061 - £35,412

Term of Contract: Permanent

Working pattern: Full year (52.143 weeks per year)

Hours per week: Full time (37 hours per week)

Closing date: 10^th May 2026

St Teresa of Calcutta Academy Trust Central Team are currently seeking an IT Field Engineer. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust.

As an integral part of the STOCCAT IT team, you will work closely with primary school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure across Primary Schools and other STOCCAT member institutions, offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.

Our Mission

Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.

Our Values - One of Hope

Inspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools’ opportunities to grow and flourish, we make aspiration and ambition a reality. Our people, just like St Teresa are relentless and fiercely ambitious. We will always reach for that which seems to be just out of our grasp.

One of Courage

As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive. We will be brave in our actions. As a truly Catholic organisation this courage will be most apparent in how we collectively support the most vulnerable.

One of Innovation

St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work. We will prepare our children and young people for the world that awaits them. A world which they will shape and change.

We are seeking an individual who:

• Support IT activities with Primary School staff and students.
• Assist with supporting other STOCCAT member schools, via phone, email, remote assistance tools and onsite visits.
• Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
• Collaborate with other support engineers to ensure timely resolution of tickets.
• Provide technical support to assist with any escalated issues.
• Work with 3rd party vendors where needed to resolve tickets where needed.
• Contribute to the development of knowledge base articles and training materials.
• Act as a technical verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.

Key skills / experience:

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer:

• A working environment where all feel valued and respected.
• Highly effective safeguarding procedures.
• Supportive colleagues with a clear vision and high aspirations for the trust.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.
• Generous Local Government Pension scheme employer contribution.
• Recognition of continuous Local Government service (where applicable).
• Free onsite parking.
• Free onsite gym.
• Generous annual leave allowance.
• Convenient location in Bury town centre.
• A variety of onsite events, including weekly pop-up shops

To apply, follow the link - https://ce1057li.webitrent.com/ce1057li_webrecruitment/wrd/run/ETREC179GF.open?WVID=38983700Dm&VACANCY_ID=2286161jfa

Commitment to Safeguarding:

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1074 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children’s barred list check and satisfactory references, including your suitability to work with children. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS's Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request. Applications will only be considered from individual applicants on our standard application form, and not via CV alone or agencies. An online search will be performed on all shortlisted applicants in accordance with the Trust’s safeguarding procedures and Keeping Children Safe in Education statutory guidance. All shortlisted applicants will be required to complete a form for self-disclosure of cautions and convictions.

Shortlisting date: W/C 11^th May

Interview date: W/C 18^th May

*Please note we only accept applications submitted via our website*