Administrative Assistant (Learning Disabilities)

Contract Type: Permanent

Hours: 37 per week

Salary: NJC Grade D SCP 7-11 £26,403 - £28,142 per annum

Closing Date: Friday 22nd May 2026 at 12 noon

This post is open to employees currently On Notice/At Risk and Internal.  Please note applications from employees currently On Notice/At Risk will be given priority. On Notice/At Risk employees should complete the application form as normal, upon submission you must email the Recruitment Team – recruitment@blackpool.gov.uk to ensure that your application form is marked as priority.

We are inviting applications from enthusiastic and motivated individuals to join our Quality Assurance Team working across all areas of Adult Social Care including our Learning Disabilities Team and Autism Teams. This is an exciting opportunity for someone experienced in working in a busy and demanding team, engaging with a diverse range of individuals within the community.

Role Overview: As a member of the Quality Assurance Team within the whole area of Adult Services, you will be the first point of contact, handling calls and emails from service users and other professionals on behalf of Social Work professionals. Your responsibilities will include providing support and signposting advice, managing, and recording information on core systems, and collaborating directly with social work professionals, care providers, clients, and their families to deliver excellent service.

Key Responsibilities:

• Act as the first contact for service users and other professionals via calls and emails.
• Provide support and signposting advice to service users.
• Manage and record information on core IT systems.
• Work directly with social work professionals, care providers, clients, and their families.

Requirements:

• Experience working in a busy and demanding team.
• Excellent customer service skills.
• Proficiency in working with different IT systems.
• Strong communication skills for engaging with a variety of individuals.

Additional Information: For an informal discussion regarding this opportunity, please contact Emma Worth, Team Leader, on 01253 478790.

We look forward to welcoming a new member to our dedicated team!

to view the Job Description.

Please click here to see the benefits of working for Blackpool Council.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)