Member Services Officer - Cash Box Credit Union

Contract Type: Permanent

Salary: Grade D. Scale 7 £14,668 to Scale 10 - £15,386 (actual salary)

Hours Per Week: 20

Location: Denton Office, Denton Town Hall, Denton, M34 2AP

Cash Box Credit Union operates a Hybrid working policy, with employees working part of the week remotely and part of the week in the office

Assessment Date: Week commencing 6^th July 2026 at Denton Town Hall

The Role

Cash Box Credit Union is looking to recruit an enthusiastic Member Services Officer to join our team to provide excellent customer service to our members.

The successful candidate will handle all member enquiries including face to face, telephone, instant messaging and email enquiries.

Carry out general administration duties including processing new applications (loans & savings) and maintaining up to date records and represent the organisation at external events as required

About You

We are looking for someone with a confident and helpful manner, with a willingness to learn and with a positive attitude to change. Previous experience of working with customers and working within the financial services sector would be beneficial but is not essential

Why work for us?

In return, we offer a competitive salary, membership of the Greater Manchester Pension Fund, which is a Local Government Pension Scheme and much more.

25 days Annual Leave Entitlement

Cash Box Credit Union operates a Hybrid Working Policy with employees working part of the week remotely and part in the office. Once fully trained, the successful candidate will be working remotely Monday to Thursday with Fridays working from the Denton Office when we are open to our members

For an informal discussion regarding the post, please ring Rebecca Birchall, Operations & Business Development Manager on 0161 342 3613

This post requires a DBS check