Duty Officer

Contract Type: Permanent

Contract Hours: 37 Hours

Salary: NJC Grade F SCP 19 - 24 £32,061 - £35,412 pro rata

Closing Date:  26th July 2026 at 23.59pm

Duty Officer
Are you a confident leader with a passion for customer service, health and safety, and delivering exceptional leisure experiences? Sports Blackpool is looking for a proactive and motivated Duty Officer to help lead the day-to-day operation of our busy leisure facilities.As a Duty Officer, you will play a key role in ensuring our customers enjoy a safe, welcoming and high-quality environment. You will lead teams, oversee facility operations, support service improvements, and ensure the highest standards of customer care and health & safety are maintained at all times. 

What you'll be doing
•    Managing the daily operation of a large leisure facility.
•    Supervising and supporting staff, allocating tasks and ensuring service standards are met.
•    Carrying out safety and environmental checks, taking corrective action when required.
•    Responding professionally to customer enquiries and complaints.
•    Managing cash handling, banking and financial reconciliations.
•    Ensuring compliance with health and safety procedures, risk assessments and emergency plans.
•    Supporting service development and continuous improvement initiatives.
•    Promoting excellent customer service and maintaining a positive facility environment. 

What we are looking for
•    A confident and capable leader with supervisory experience.
•    An excellent communicator who can motivate teams and build positive relationships with customers and colleagues.
•    Able to work under pressure and manage competing priorities.
•    Passionate about delivering outstanding customer experiences.
•    Physically fit, an able swimmer, and comfortable working in a fast-paced leisure environment.
•    Experienced in maintaining high standards of health and safety
•    RLSS UK National Pool Lifeguard Qualification (NPLQ) or ability to achieve within 3 months.
•    RLSS UK NPLQ Trainer Assessor qualification or ability to achieve within 6 months.
•    Pool Plant Operators Certificate or ability to achieve within 3 months.
•    GCSEs (or equivalent) including English and Maths.
•    Experience working in a customer-facing leisure environment.
•    Strong knowledge of health and safety procedures and practices. 

At Blackpool Council, we are committed to delivering high-quality, community-focused services. You'll be joining a supportive organisation that values accountability, fairness, quality, integrity and compassion, while helping to make a positive difference to our local communities. 

If you're ready to take the next step in your leisure management career and help shape outstanding customer experiences across Sports Blackpool's facilities, we'd love to hear from you.

Apply today and become part of our team.

·     For any further queries please contact: martin.cardwell@blackpool.gov.uk

to view the Job Description.

Please click here to see the benefits of working for Blackpool Council.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are ‘protected’ and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)

The successful applicant will be required to work outside of a 7am to 8pm Monday to Friday work pattern and will receive an additional payment on top of the quoted salary as a result.