Customer Service Officer

Job Title – Customer Service Officer

Team – Customer Services

Hours – 37 hours per week and 18 hours per week

Grade D, full time - scp6 £23,893 to scp11 £25,979 per annum, or

Part time – scp6 £11,623 to scp11 £12,638 per annum

Contract – Permanent

The Role

Access Bolton, the Council’s Contact Centre, is looking for positive, enthusiastic and professional individuals to join our team.

We deal with varying enquiries across many council services including Council Tax, Benefits, Planning, Registrars, Bins and Recycling both over the phone and face to face.

We have a number of full and part time vacancies.

Our full time roles comprise of a 37-hour week, Monday to Friday working flexible shifts between the hours of 08:00 – 17:30.

Our part time shifts comprise of three days per week with working hours of 09:30 – 15:30 totalling 18 hours per week. These days will be fixed to Monday - Wednesday or Wednesday - Friday and will be allocated to successful candidates at the provisional offer stage of the process.

Access Bolton has been established as Bolton Council’s Contact Centre and face to face One Stop Shop based in Bolton Town Hall for over 20 years. We offer competitive rates of pay against industry standard and, as a call centre, we are unique in that we do not work evenings, weekends or Bank Holidays. Our office is friendly with a focus on great customer service and a supportive culture.

Our teams work to a mix of office and home-based shifts which offer a popular variance of the face to face, social benefits of working from the office alongside the work/life balance of home working. Candidates will need to be flexible in being able to work from both locations as required and available to work fully from the office for the first twelve weeks following start date whilst in training.

Successful candidates will join a high performing team. If you enjoy customer service and you are open and flexible to change, we would love to hear from you.

Ask us about flexible working options  #HappytoTalkFlexible

Job Description

About You

This is a can be a challenging role so you will need to be motivated, resilient and willing to learn.

You will pride yourself on providing excellent customer service and respond positively to working under pressure.

Excellent communication skills and a positive attitude are essential. You will need to be numerate, literate and have good IT skills.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. 

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.  

For more information about working for Bolton Council, please see the Work with Us page on greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

Staff Benefits at Bolton Council

Our Values are really important to us, read all about them here:

Values Framework

For further details of the role and how we use your data, please see:

Privacy Notice

Documents for Right to Work

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Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.  Please see here for further information before you apply.

Greater Manchester Guaranteed Assessment Scheme | greater jobs

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.