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Customer Service Advisors

Customer & Public Services

Customer Service

Trafford Council

Address – Various Libraries in Trafford
Salary - Band 3 £19,171 to £21,166 (pro-rata for part-time positions)
Working Pattern – Part Time & Full Time
Working hours – 4 positions available 18.13 to 36.25 hours per week
Interview date – Thursday 27th August

About us

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We currently have 4 vacancies within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.

About you

Your style and approach will reflect our values and behaviours: you will be enthusiastic, motivated and have a desire to work with customers. You will also be a team player that is able to work under pressure, with excellent interpersonal and communication skills plus a positive attitude to customers. You will need to be numerate, literate, punctual and pro-active.

About the Role

As Customer Service Advisor within Trafford Libraries, you’ll be part of team that works across different libraries. The core library service provides access to books, information and a range of activities, both in libraries and online. This role will also require you to provide a face to face service for Council Services including Council Tax, Benefits, Planning, Waste Management and Parking Services and will also involve working on a busy reception desk.

Additional Information

Flexibility will be required to across all open hours, which are 8:00am to 7:00pm Monday to Friday and 10:00am to 4:00pm on Saturday. There may be occasions where work is required outside of these hours.

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mindfulness, mental health first aiders, running & walking groups and health and wellbeing events.

Our great benefits include:

Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'

To learn more about living & working in Trafford, please visit:

The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

To find out more, please click here:

Role Profile

salary from




working hours

part time

application deadline

11 59 pm

16th Aug 2020

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