Business Services
& Support
Powering Public Services Behind the Scenes
Public services rely on a wide range of skilled professionals working behind the scenes to keep everything running smoothly. From finance and HR to legal, customer service, and administration, these roles are the backbone of local government and public sector organisations across Greater Manchester.
Whether you're supporting frontline teams, managing systems, or helping residents access services, your work makes a real difference every day.
What You’ll Be Doing
Depending on your role, you might be managing correspondence, supporting service users, analysing data, coordinating projects, or ensuring compliance with legal and regulatory frameworks.
You could be working in a busy office, a contact centre, or behind the scenes in a specialist team - but wherever you are, your work helps deliver efficient, inclusive, and responsive services.
You’ll be part of a collaborative workforce that supports the delivery of vital services across Greater Manchester’s councils, schools, and public sector organisations
Skills & Qualities We Look For
In Greater Manchester, we’re building a future where every learner can thrive. That’s why we value professionals who are:
Organised and detail-oriented
Because accuracy and efficiency are essential in keeping services running smoothly and reliably.
Strong communicators and team players
Collaboration and clear communication help us solve problems, share knowledge, and deliver better outcomes.
Comfortable with systems, data, and digital tools
Technology powers modern public services. Your confidence with digital tools helps us work smarter and serve communities better.
Problem-solvers with a customer-focused mindset
You approach challenges with curiosity and care, always looking for ways to improve the experience for residents and colleagues.
Committed to public service values and continuous improvement
You believe in doing things the right way, and you’re always looking for ways to grow, improve, and make a positive impact.
Roles That Keep Our Services Moving
Essential roles that power our organisations behind the scenes – keeping services efficient, responsive, and ready to deliver.
Administration
Keeping services organised and efficient through essential clerical and coordination support.
Audit
Ensuring transparency and accountability by reviewing processes, finances, and performance.
Coroner, Registrar
Supporting sensitive legal and public records services with professionalism and care.
Customer Service
Being the first point of contact, helping residents access services and get the support they need.
Democratic Services
Enabling local democracy by supporting meetings, decision-making, and elected members.
Finance
Managing budgets, funding, and financial planning to ensure resources are used effectively.
Health & Safety
Protecting staff and the public by promoting safe working environments and practices.
HR & Organisation Development
Supporting recruitment, development, and wellbeing to build strong, capable teams.
Information Governance
Safeguard data and ensure compliance with privacy and information regulations.
Legal Services
Providing expert legal advice and representation to support fair and lawful decision-making.
Payroll & Pensions
Ensuring employees are paid accurately and pensions are managed with care and precision.
Policy & Research
Shaping future services through evidence-based policy development and analysis.
Procurement
Securing goods and services efficiently and ethically to support public sector delivery.
Project Management
Leading change and innovation by delivering projects that improve services and outcomes.
Quality Assurance
Monitoring and improving service standards to ensure consistent, high-quality delivery.
Revenues & Benefits
Supporting residents by managing council tax, business rates, and benefit services fairly and efficiently.
