Priority Candidates will be considered in the first instance

Wigan Life Centre South

College Avenue

Wigan

WN1 1NJ

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

Join our Central Team and help shape the future of greater.jobs the leading careers and recruitment platform for local authorities and over 350 employers across the Northwest.

With more than 350,000 monthly users, we’re a small but dynamic team delivering all elements of greater.jobs to ensure an exceptional experience for customers and jobseekers.

In this varied role, you’ll manage relationships with advertising customers, lead social media and marketing activity, and oversee the day-to-day work of our Support Assistants.

If you’re organised, proactive, and passionate about making an impact, we’d love to hear from you.

About you:

In this engaging and diverse role, you will use your experience in customer service and social media to create engaging content and promote greater.jobs and our partners.

You will improve customer journeys, manage processes with precision, and build strong relationships with stakeholders at all levels. You will drive service improvements, solve problems creatively, and contribute ideas that strengthen our greater.jobs brand.

If you’re creative, confident and have a passion for delivering exceptional service, this is the role for you.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

You will join a small but highly collaborative team at the heart of greater.jobs. We’re not just managing a platform; we’re shaping how public sector recruitment works across the region.

You will be part of a team that shares ideas, drives innovation, and influences change to improve the experience for customers and jobseekers. We work closely together, combining creativity and insight to deliver solutions that make a real impact.

If you want to play a key role in helping transform recruitment, this is where you belong.

The contractual hours for this post will be worked across a range of locations to meet the needs of the role and the service. Work will be carried out across Council buildings and/or community venues across the borough. It is our priority to ensure that the role is fulfilled effectively and while there is some flexibility to work from home when service delivery allows, the expectation is that staff will attend the workplace for a minimum of two days per week. However, depending on service requirements, you may be required to work your full contractual hours on site at Council buildings and/or community venues.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For informal discussions about this role please contact: Jamie Holehouse, greater.jobs Assistant Business Partner on 01942 828010 or via email j.holehouse@wigan.gov.uk or Alison Herbert, greater.jobs Business Partner on 01942 827517 or via email a.herbert@wigan.gov.uk

Priority Candidates Interview date: Tuesday 20th January 2026

Interview date: Tuesday 27th January 2026

To view the details relating to this position, please click the links below:

Supporting Documents

Job Specification
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Location

Wigan Life Centre South, College Avenue, Wigan, WN1 1NJ, United Kingdom

Job ID

2446

Supporting You Through Every Step of Your Journey

We want every candidate to feel welcomed, informed and confident when applying for a role with us.

This section brings together everything you need to succeed - from guidance on writing an authentic application to and understanding how to use AI responsibly.

You’ll also find information about our Greater Manchester commitments, including our inclusive employment schemes and standards, as well as tools to help you explore your potential pay, benefits and entitlements. We’re here to ensure you have the support you need at every stage.

Working for a local authority in Greater Manchester

Local authorities across Greater Manchester are proud to be part of a shared commitment to widening access to employment and ensuring that everyone has the opportunity to thrive.

These commitments span a number of long‑standing schemes and initiatives designed to open doors, remove barriers and ensure all applicants feel valued and respected throughout their employment journey.

Greater Manchester Good Employment Charter

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Greater Manchester Good Employment Charter

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Our Guaranteed Assessment Scheme

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Our Guaranteed Assessment Scheme

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Greater Manchester Continuous Service Commitment

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Greater Manchester Continuous Service Commitment

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Greater Manchester People Inclusion Standards

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Greater Manchester People Inclusion Standards

Find out more

Your Pay, Your Benefits, Your Future

Explore easy‑to‑use tools that help you understand your take‑home pay and how different employment situations may affect the financial support available to you and your household.

  1. Calculate Your Take‑Home Pay

    Use this salary calculator to estimate your net pay after tax, National Insurance, and pension contributions.

    Estimate your Income Tax for the current year (Gov.uk)

  2. Check Your Benefits Entitlement

    See how changes in employment, hours or salary may affect your benefits and household income.

    Turn2us Benefits Calculator

Applying Authentically With AI: Our Greater Manchester Approach

Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.

To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice. If you do use AI as a support tool, a brief explanation helps us ensure an equitable selection process.

Applications that depend too heavily on AI‑generated content may not progress to shortlisting.

This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.

  1. What Is AI and How Do We Use It Across Greater Manchester?

    AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.

    We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.

    When it comes to recruitment, we take a human-centred approach.

    This means:

    • A trained hiring manager reads every application

    • Shortlisting is based on objective criteria required for the job

    • Interviews are conducted in person or via teams by the hiring manager for the role

    • All hiring decisions are made by hiring managers, not algorithms

    AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.

    Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.

  2. Using AI in Your Application

    When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team. 

    We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.

    We’re looking forward to hearing your story.

  3. How to use AI Effectively and Responsibly

    Your application is your chance to show us:

    • Who you are

    • What you can bring

    • The values you hold

    • Why you want to make a difference

    AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.

    AI is most helpful when used to:

    • Help you structure the information you are providing to evidence the criteria

    • Give examples of how to use STAR (Situation, Task, Action, Result)

    • Proof-read to highlight grammar or spelling errors

    • Provide inspiration if you're finding it difficult to find the right words to explain something

    But remember: your honesty, lived experience, and motivations are irreplaceable.

  4. Do’s and Don’ts for Using AI in the Recruitment Process

    Do:

    • Use AI as a supportive tool, not a replacement

    • Ask AI to help tidy up your writing or clarify structure

    • Use it to brainstorm examples, then rewrite them in your own voice

    • Reflect on AI suggestions and adapt them to match your experience

    • Use AI to help with research, but express your understanding yourself

    Don’t:

    • Copy and paste AI-generated content directly into your application

    • Let AI exaggerate or invent experience you do not have

    • Rely on generic statements that don’t reflect the specific role requirements

    • Remove your individuality, we want to hear your voice