Employer Support Officer – Employer Services Section

Contract Type: Permanent

Salary: Grade E. SCP 11 £28,142 - SCP 16 £30,518

Hours Per Week: 36 hours

Base Location: Guardsman Tony Downes House, Droylsden

Assessment Date: Interviews W/C 23rd March 2026

The Role

Support employers and team members, inspire change and help shape the future of pension services as our Employer Support Officer

About GMPF

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members.

Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

The Opportunity

We are looking for an enthusiastic, committed and customer focused person to join our Employer Support team. This is a great opportunity to join a team who are passionate about delivering an exceptional service to our employers, members and stakeholders.

About You

As Employer Support Officer, you will:

• Develop employer relations and provide support: Act as a liaison with employers, providing guidance on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
  
• Support the delivery of objectives: Support your Team Manager in delivering the objectives set for the Employer Support section.
  
• Determine priorities: Be responsible for managing and monitoring your own workloads and complete tasks allocated to you within the allotted timescales.
  
• Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
  
• Support Continuous Improvement: Contribute to the review and enhancement of operational processes identifying opportunities to improve service delivery.
  
• Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.

This is a fantastic opportunity for a detail-oriented and proactive individual to contribute meaningfully to make a positive impact on the service provided to our employers.

Why Join GMPF?

At GMPF, we value our employees and are proud to offer:

• Flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency
• Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
• Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
• Training and career development access to ongoing learning and progression opportunities
• Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers

Apply Today

If you have the ambition, expertise, and drive to excel in this role, we’d love to hear from you. For an informal discussion about the role, please contact Joelle Heslop, Employer Support Section Manager, on 0161 301 7220.

Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview.

https://www.gmpf.org.uk/about/careers-and-current-vacancies

The application process will involve both an interview and a task. More details about this will be provided if your application is successful.

For more information about GMPF in general please see our website at www.gmpf.org.uk.

Click ‘Apply Now’ to take the first step towards shaping the future of GMPF and making a difference to the lives of our members.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This role is employed by Tameside Council.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

For further information about this role please contact Joelle Heslop, Employer Support Section Manager, on 0161 301 7220.