Communications Officer
TfGM Greater Manchester (Piccadilly Place)
- Expired
Manchester Permanent £33,955 - £38,723 per annum Full Time
Do you want to deliver impactful transport communications for Greater Manchester one of the most exciting and high-profile city regions in the UK? A world-class transport system is central to the plan for Greater Manchester’s next decade, with our collective vision to create a thriving city region where everyone can live a good life. The journey is already well underway. Launched in 2023, the Bee Network is Greater Manchester’s joined-up public transport system bringing together buses, trams, walking, wheeling and cycling - with local rail services set to join from next year. It’s accessible, affordable and easy to use, and is already delivering major benefits for our communities. Your Role This role will play a key part in supporting the delivery of transport communication plans for Greater Manchester. Reporting to the Communications Manager, you’ll be part of the Communications team, building trusted relationships with different teams within Transport for Greater Manchester (TfGM) and the Greater Manchester Combined Authority (GMCA). You will shape and support delivery of communication plans and campaigns that tell the Bee Network story. You’ll develop a deep understanding of our projects and programmes and work proactively to positively position the Bee Network and Greater Manchester’s approach to transport to both internal and external audiences. That means taking a creative and imaginative approach, using the full range of communications tactics and always delivering consistently excellent work. For more info see Job Profile below Who are we? You’ll be working in the Communications team at TfGM, the organisation which runs the Bee Network, Greater Manchester’s joined-up public transport system, which including buses and trams, walking, wheeling and cycling. Each and every journey is important, linking people with jobs, skills, schools, education and opportunity, helping family and friends get together and stay in touch. You will also be working closely with Greater Manchester Combined Authority, ensuring the communications activity we deliver is coordinated with their own activity and that of the elected Mayor of Greater Manchester. It’s a key role in the team and a great opportunity to learn, develop and grow. What you’ll bring What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt. We’re looking for a positive, proactive and pragmatic communicator. Someone motivated to tell the story of the Bee Network in new and creative ways. You’ll have experience of supporting the development and delivery of communications campaigns for organisations, be comfortable in getting out and about to create content, and be able to draft engaging copy for multiple channels. You’ll also be great at translating complex data into accessible information. Strong verbal and written skills are a must, along with a proven ability to work with a mix of people and teams both internally and at partner organisations. Ideally, you’ll have some experience of using social media and digital communications channels to support communication campaigns. You’ll be part of an on-call team so some experience of media engagement and crisis comms would be beneficial, along with the ability to draft media releases and statements as required. You may also have some experience of working with or in the transport sector, or have some knowledge of local government and working with elected members. TfGM operates in a space where we have to balance commercial activities running a transport network - with our public sector duties, making it a unique and exciting environment to work in. You’ll need to have a keen eye for detail, excellent organisational skills and the ability to flex and effectively prioritise workloads. But more than anything, you’ll thrive in a supportive team, collaborating to deliver great work. What we can offer you This is a permanent role and comes with a salary of £33,955 - £38,723 per annum depending on experience. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance. Our benefits include: What's next? To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process. TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor. Please note we may close the advert early if we receive a high volume of applications. NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.
Location
2 Piccadilly Place, , Manchester, M1 3BG, United Kingdom
Job ID
1223
Supporting You Through Every Step of Your Journey
We want every candidate to feel welcomed, informed and confident when applying for a role with us.
This section brings together everything you need to succeed - from guidance on writing an authentic application to and understanding how to use AI responsibly.
You’ll also find information about our Greater Manchester commitments, including our inclusive employment schemes and standards, as well as tools to help you explore your potential pay, benefits and entitlements. We’re here to ensure you have the support you need at every stage.
Working for a local authority in Greater Manchester
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These commitments span a number of long‑standing schemes and initiatives designed to open doors, remove barriers and ensure all applicants feel valued and respected throughout their employment journey.
Greater Manchester Good Employment Charter

Greater Manchester Good Employment Charter
Our Guaranteed Assessment Scheme

Our Guaranteed Assessment Scheme
Greater Manchester Continuous Service Commitment

Greater Manchester Continuous Service Commitment
Greater Manchester People Inclusion Standards

Greater Manchester People Inclusion Standards
Your Pay, Your Benefits, Your Future
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Applying Authentically With AI: Our Greater Manchester Approach
Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.
To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice. If you do use AI as a support tool, a brief explanation helps us ensure an equitable selection process.
Applications that depend too heavily on AI‑generated content may not progress to shortlisting.
This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.
What Is AI and How Do We Use It Across Greater Manchester?
AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.
We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.
When it comes to recruitment, we take a human-centred approach.
This means:
A trained hiring manager reads every application
Shortlisting is based on objective criteria required for the job
Interviews are conducted in person or via teams by the hiring manager for the role
All hiring decisions are made by hiring managers, not algorithms
AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.
Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.
Using AI in Your Application
When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team.
We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.
We’re looking forward to hearing your story.
How to use AI Effectively and Responsibly
Your application is your chance to show us:
Who you are
What you can bring
The values you hold
Why you want to make a difference
AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.
AI is most helpful when used to:
Help you structure the information you are providing to evidence the criteria
Give examples of how to use STAR (Situation, Task, Action, Result)
Proof-read to highlight grammar or spelling errors
Provide inspiration if you're finding it difficult to find the right words to explain something
But remember: your honesty, lived experience, and motivations are irreplaceable.
Do’s and Don’ts for Using AI in the Recruitment Process
Do:
Use AI as a supportive tool, not a replacement
Ask AI to help tidy up your writing or clarify structure
Use it to brainstorm examples, then rewrite them in your own voice
Reflect on AI suggestions and adapt them to match your experience
Use AI to help with research, but express your understanding yourself
Don’t:
Copy and paste AI-generated content directly into your application
Let AI exaggerate or invent experience you do not have
Rely on generic statements that don’t reflect the specific role requirements
Remove your individuality, we want to hear your voice