Customer Service Advisor

Working Pattern: Full time and part time roles available

Salary: Career graded Band 3-4 starting Salary Band 3 £25,989 (potential for a permanent career graded role based on performance)

Working Arrangement: Office based

Fixed Term End Date: 6 months from start date

Interview Date/Type: W/C 9th March

About the Role

We have an exciting opportunity within our team to build on our success and bring in new skills, experience and ideas. As Team Leader, you will provide clear and supportive leadership, guiding and developing staff to deliver highquality care. You will lead the design and delivery of care plans that promote meaningful choice and personalised support, enabling people to access the right services and live the life they want

About You

Your approach will reflect our values and behaviours. You will be committed to learning and continuous improvement, working collaboratively with others to deliver highquality services.

You will take ownership of your work, strive to get things right first time, and learn from experience to make meaningful improvements. You will enjoy taking responsibility for resolving issues and adapting how you work to make a positive difference.

You will also have proven experience of leading, managing and developing staff, supported by strong leadership, communication and interpersonal skills. You will have proven management experience within the learning disability sector and hold a relevant qualification at [level/grade].

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

• Basic DBS Check will be required
• Monday to Friday, 9.00am 5.00pm (flexibility required to meet service needs)

Please submit an Expression of Interest (maximum one side of A4)

Include all essential criteria as detailed in the role profile

• Your education
• Your customer service experience and skills (ideally within a contact or call centre)
• Why you want to work for Trafford Council

Successful candidates will be invited to face to face interviews week commencing 09^TH March 2026, this will include a role play and short assessment. Please bring photo ID, original education certificates, and your CV

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Janet Ridgard and Rez Chunara at AccessTraffordTeamManagers-CC@trafford.gov.uk

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Guaranteed Assessment Scheme...

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application form asks you to indicate if you meet any of the criteria within this scheme. To find out more and if you qualify please click here. If you apply under this scheme you will need to demonstrate that you meet the essential requirements of the job as set out in the ‘About You’ section of the role profile.

Greater Manchester Continuous Service...

We will recognise your previous service with other public sector organisations. This means that if you are joining us from a participating organisation, you can retain valuable service-related benefits such as annual leave entitlement. You can find out if this applies to you by visiting Greater Manchester Continuous Service Commitment | greater.jobs

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment & Employment Privacy Notice.

Make an Impact. Apply Today....

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision.