CCTV and Risk Management Officer

Priority Candidates will be considered in the first instance

Wigan Town Hall

Salary: Grade 5, £17,399 - £19,161 per annum. £13.90 - £15.31 per hour

2 Positions x 24 hours per week (2 x 12 Hour Shifts Saturday / Sunday)

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

This is a multi-functional and dynamic role which will include the monitoring of public space surveillance CCTV systems, operating within a 24/7 contact centre. Our service provides in and out of hours emergency response to residents and partners of the borough. You will be working with an array of IT software and hardware systems, specialist CCTV monitoring equipment and communications systems.

Your role:

Provide a pro-active and re-active CCTV monitoring and reviewing service of public space surveillance, detector activated, internal and commercial CCTV contracts to deter and prevent crime, disorder and anti-social behaviour.

Provide an out of hours customer service contact centre for residents, tenants and visitors to the borough including organising necessary emergency and responsive works in and out of hours.

Respond to routine and ad hoc requests for information.

Ensure the integrity and accuracy of data and information used and processed within the service.

Carry out duties efficiently and effectively complying with National Legislation, Corporate, Departmental Codes of Practice and Procedures.

About you:

Experience of working in a control room monitoring public space surveillance CCTV systems and/or contact centre environment

Experience of working with specialist CCTV and/or IT equipment

Be able to successfully pass the Greater Manchester Police Non-Police Personnel Vetting checks and British Standards 7858 Security Screening. Currently hold or be able to obtain a valid Security Industry Authority Licence for Public Space Surveillance.

An enthusiastic individual, with a flexible approach to work in a busy environment.

Hardworking with a proactive approach, they work effectively as part of a team and maintain a helpful, friendly manner. They consistently present a professional, smart appearance while supporting others and contributing positively to the workplace.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Wigan Council’s Central Watch CCTV & Risk Management Team are an award-winning team that are accredited to NSI Silver standard for our service delivery, procedures, and policies. Our team are an experienced and highly motivated group who deliver the Public Space CCTV monitoring, contact centre, and concierge/Security services to the residents and visitors of our Borough, its partner agencies and private sector companies. Working within the team you will have the opportunity to learn new skills and gain new experiences in a rapidly changing and diverse environment.

In return you’ll have access to a range of benefits, including a pension, staff discounts, loyalty rewards, training and development, paid annual leave.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Keith Hargreaves, Income & Project Manager - Keith.hargreaves@wigan.gov.uk

Interview dates:

Priority Candidates: Tuesday 3rd March 2026

All other Candidates: Thursday 19th March 2026

This position is subject to Standard Disclosure procedures

The employer is committed to safeguarding

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