Customer Care Officer

Contract Type: Permanent

Salary: Grade E SCP11 £28,142 SCP 16 £30,518

Hours: 36 Hours per Week

Base Location: Crickets Lane/Hattersley Hub

Closing Date:

Assessment Date: To be arranged

The Role

We are looking to recruit enthusiastic and supportive Community Care officers within our Neighbourhood teams. This is a great opportunity to join Tameside MBC whilst we are undergoing a vast period of change.

The role ensures that and includes the following;

• Service users have access to approachable, responsive information and advice which is proportionate to their needs, often undertaken following a home visit.
  
• The service offers advice, information and redirection to sub-threshold services whilst incorporating the well-being principle of The Care Act with a focus on Early Intervention and Prevention.
• To identify eligible care needs under the Care Act and identify if a joint social care or health assessment is required from a Social Worker, Physiotherapist, Occupational Therapist or Nurse.
  
• To manage the referrals of vulnerable adults, prioritising need depending on urgency of referral.

About You

You will receive regular supervision, support and training to ensure your continuous professional and personal development.

Experience of working with adults and previous employment in a similar position would be desirable.

It is essential that you hold a current valid driving licence and have access to a vehicle for work use.

About Us

Message from Stephanie Butterworth, Director of Adults Services at Tameside Council.

‘’ I’ve worked here for many years now and I’m proud of the work that we do together, ensuring people in our borough are living a good life.

‘‘Our vision is one which sees people living well in the place they call home, where they are supported to be a part of their local communities to live long, healthy and fulfilled lives.

‘’One way I regularly connect and listen to our workforce is through my monthly staff drop-in with our Principal Social Worker. This is an opportunity to create dedicated time for staff to share ideas, team updates and network across our services. It’s amazing to hear during sessions that they really value being part of Team Tameside and the opportunities that we bring, so we can make sure that they are part of delivering our ambition for the people we support.

‘’Working in Adult Social Care is a rewarding and fulfilling career choice, where you can really make a difference to people’s lives every day. We will support you to develop and fulfil your potential and create space for you to reflect and grow. We are dedicated to breaking barriers, so our workforce is rich with experience and understanding, always building and championing social justice, equity, diversity and inclusion.

People are always at the heart of everything we do, if our vision sounds like something you want to be part of, we offer a warm welcome to join us here at Team Tameside. ‘’

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. This position is subject to Enhanced with Barred List Disclosure Procedures.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information please contact Nicola Thewlis 0161 342 2512 or email nicola.thewlis@tameside.gov.uk