Tenant Liaison Officer Energy and Planning

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Team Housing Property Services

About the role

This is an exciting opportunity to make a difference to people living in Bury. If you care about people you can make a big difference by joining the Housing Property Team. Working on a 12 month fixed term contract within the Energy Team and Planning Team to help us provide excellent customer care and shape safer, smarter, low carbon, quality homes for the future. As our Tenant Liaison Officer you will play key role in communicating with our residents, making appointments, ensuring access is gained, getting to know our tenants and monitoring, reporting and updating records using our QL database. You must be tenant focussed supporting both teams enabling us to plan and deliver long-term energy improvement schemes investment programmes and maximise external grant funding. All so we can demonstrate that we are improving homes and ensuring compliance with the Decent Homes Standard, Minimum Energy Efficiency Standards, Net Zero Low Carbon targes and other regulatory standards.

We are looking for someone with passion and enthusiasm for customer care and working with people within the public sector housing and retrofit projects.

• Collecting accurate data on tenants.
• Support the development of our asset management strategy and investment planning through planning appointments and monitoring and enabling access.
• Assist in maintaining and updating an asset database using relevant software including Lifespan and QL and energy software systems.
• Liaise with residents, contractors and colleagues to ensure efficient access and communication during surveys.
• Assist with delivery of energy schemes, documentation and handovers.
• Have experience of tenant liaison.
• Promotion of activities and raising awareness of good work, including collecting compliments.

Team dynamics: The Energy Team has a Home Energy Manager supported by a Building Surveyor, Home Energy Officer and the Technical Energy Officer. The Planning Team has a Stock Investment Manager, Data Analysis, Stock Condition Surveyors and Stock Investment Officers.

You will report to the Home Energy Manager and will work with the Planning Team, and with the wider supportive and collaborative Property Services Team Delivering the Capital Investment Programme.

- Location

Bury 6 Knowsley Place, hybrid working 2 days in the office , working in the community, on site and home.

- What you are looking for in candidates (key strengths and experience)

• Experience in Tenant liaison or customer service.
• Knowledge of public sector housing.
• Familiarity with customer care software such as QL.
• Strong attention to detail and excellent record keeping skills
• Good communication, interpersonal skills and written skills

Fixed term contract for 12 months, normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis carrying out evening and weekend appointments to help us ensure our housing team is able to meet the needs of residents with limited daytime availability.