Online Services Officer - Web Support

Priority Candidates will be considered in the first instance

Wigan Town Hall/Remote Working

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

This is an exciting opportunity to join the Web team.

You will be responsible for maintaining and improving online content and services on the Wigan Council website, intranet and sub-sites.

You will handle multiple-tasks and deadlines in a fast-paced role dealing with a constant flow of priority requests from council wide services.

You will engage with our users, ensuring that they help shape the online services which they access, building services which are easy to use and meet their needs. Using best practice to improve customer experience, you’ll ensure that we provide accessible and a reliable source of information and advice.

About you:

You will ideally have experience of working with our residents to help them get online and have a good understanding of the Council’s digital agenda.

You will have the ability to communicate on a variety of levels, considering best approaches and making recommendations for improvement.

You will have experience of inputting and extracting data and have a keen eye for detail. The ability to raise issues, take ownership of problems and actively seek and implement solutions.

You will actively promote the benefits of using online services to help build self-reliance and ensure that our services are inclusive to support our customer’s needs.

You can work in a fast-paced environment, taking an iterative and flexible approach to rapid delivery.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Wigan is a great place to work, and as a local authority, we truly value and recognise our staff as its greatest asset and we actively encourage innovation, strive to deliver outstanding services and celebrate our successes.

In Digital Services we put our customers at the heart of everything we do and pride ourselves on inclusive digital services.

We are an organisation who will offer you the support you need to succeed and every opportunity to learn and develop further within the organisation.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For further information, please contact Amanda Litherland, Digital Development Manager - a.litherland@wigan.gov.uk

Interview dates: 28th and 29th April 2026

To view the details relating to this position, please click the links below: