Start Well Information and Administration Assistant

Grade C SCP 4 £25,185- SCP 6 £25,989
Contract: 2x Permanent: 1x 18.5 Hour (five mornings), 1x 7.24 Hours (two mornings, Wednesday and Friday). Please note both of these roles include rostered Saturdays (in-person and on-call)
Essential Requirement: DBS
Interview date: 22 April 2026 at Harvey Best Start Family Hub.
For further information about this role, contact Dez Miller dez.miller@bolton.gov.uk

Please note: This role requires flexible working days and hours to meet the needs of the service

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role
An exciting opportunity has arisen for two enthusiastic and committed part-time Information and Administration Assistant within the Start Well Service, based in our Best Start Family Hubs.

You will provide a friendly ‘meet and greet’ service, managing our reception effectively for local families and other partner agencies into the Best Start Family Hub. You will continually develop your knowledge to provide information and signpost to families to the range of support offered through the Hub and the wider Family Hub network. Your customer service and administrative skills will be utilised in a range of tasks including collating and inputting data, updating our digital channels and providing administrative support across all functions of the Start Well Service. You will support the safe running of the centre alongside our team of Centre Assistants.

The role includes managing room bookings, handling telephone and email correspondence, note taking, petty cash administration, purchasing and budget monitoring, and you will always maintain confidentiality.

You will work as part of a rota, so a flexible approach to work is essential. Rostered hours are between 8:30am and 1pm, 1x five mornings per week, and 1x two mornings (Wednesday and Friday) working 3 hours, 42 minutes per shift, with an occasional Saturday as part of a shared rota.

You will specifically provide cover across our network of eight Best Start Family Hubs, so a willingness to travel across the borough is essential.

You can also meet us at the Bolton Council Recruitment Event on 31 March, between10am and 1pm at Great Lever Best Start Family Hub (Leonard Street, Bolton, BL3 3AP) where you can explore wider Council vacancies and speak directly with colleagues from the Start Well and Family Hub Service about this role.

About You
The successful candidate will have some experience of working with families, good communication skills, experience of administration and ability to work as part of a team. You will hold an NVQ level 2 in Customer Services or Administration or have relevant experience. You will be keen to take on new challenges as these arise and develop your own knowledge and skills.

About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.
Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Employment offers are conditional subject to satisfactory clearances. For roles where a criminal records check from the DBS is required, this includes satisfactory clearance of this check. The possession of a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of an individual’s offence/s. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. Bolton Council’s policy on the Employment of Ex-Offenders is available here.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk