Working Hours:   35 Hours Per Week
Contract Type:   Permanent, Full-Time 
Interview Method: In Person (face to face)
Closing Date:  15 April 2026
Closing Time: 11.59pm

This role is subject to -

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position. 

Legal right to Work:In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. 

Proof of Manchester Residency - To check if you fall under the Manchester City Council boundary, please visit - https://www.gov.uk/find-local-council 

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.   

Use of Artificial Intelligence (AI)

 Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 

Adult Social Care Integrated Neighbourhood Teams (INTs) are based in District Offices or out posted locations such as Health Centres. INTs are made up of Social Care staff such as Social Workers and Reablement Officers and Health staff such as District Nurses and Physios. Each INT will support citizens and patients within a geographical area.
 
As a Business Support officer, and primarily a Receptionist, you will provide admin support to the professional staff within the INT. The duties are varied but may include meeting and greeting citizens at reception, answering the telephone, data input, scanning and uploading of documents, ordering goods and services, payment of petty cash, processing of invoices and many other administrative tasks.

Regardless of the team they are based in, through the work that they do, Business Support Officers play a valuable role in helping residents of Manchester. We cover North Manchester, South Manchester and Central Manchester.

Essential requirements for the role:   

We are looking for candidates who are enthusiastic and keen to learn.   You will need to possess excellent keyboard skills and have a working knowledge of Microsoft IT packages.   You will need to be a team player and will need to be able to prioritise your own workload and work to deadlines.  You must be able to use your own initiative. 
 
You will need excellent customer service skills and will need to be confident speaking to citizens both in person and on the telephone, for this frontline receptionist role.  

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

Benefits we offer 

  • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
  • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
  • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
  • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
  • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
  • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
  • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  • Members of the Armed Forces members or veterans
  • Current or former care leavers
  • Have a disability or long-term condition

  

 When You Join Us 

We’re a Disability Confident Employer, offering:

  • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
  • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
  • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.  

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role, please ensure that you read the role profile attached.
 
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Location

, , Manchester, , United Kingdom

Job ID

7863