Working Pattern: Full time

Working Arrangement: The position can be hybrid, between the office and home based on successful completion of training.

Interview Date/Type: 3rd June 2026

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

Are you looking for your next career challenge? Ready to play a key role in arrears collection of local taxes and fees? Want to work as part of a great team in a role with fantastic work life balance? If the answer is yes, then we would like you to hear from you as we look to recruit an Exchequer Services Team Leader to lead our Recovery Team collecting Council Tax & Housing Benefit Overpayments.

This is an exciting opportunity for a knowledgeable local taxation professional who wants to join a high-performing team and continue to drive improvement within our Service.

You will report to the Revenues, Systems and Performance Manager and be the main lead on maximisation of arrears of Council Tax, Housing Benefit Overpayment debts with the expectation of being flexible to cover other debt areas such as Accounts Receivable and Adult Social Care Debt.

You will have responsibility along with the Revenues, Systems and Performance Manager of developing recovery timetables and strategies that maximise income generation whilst appreciating the changing landscape of local taxation and the need to take a balanced approach.

This will also be a fantastic chance to develop your presentation skills in a court setting as you will lead on Liability Order courts for Council Tax.

You will act as the specialist point of contact for escalated recovery matters including Charging Orders, insolvency, court action and complaints working closely with our legal team, enforcement agents and other stakeholders.

You will ensure the workload of the team is managed effectively and that deadlines are met whilst monitoring key outcomes and performance.

In return we will offer a competitive salary, opportunities to learn and develop and great work life balance with the Service operating a hybrid working environment with home-working being the main feature of this flexibility.

About You

You should have experience in a Revenues, Benefits or financial background and be willing and able to lead, motivate and manage a team of staff to deliver key performance goals and objectives.

You will be IRRV qualified (Full/Tech/Apprenticeship) or have a willingness to obtain this qualification within 12 months, with up-to-date specialist knowledge including with proven experience of dealing with complex cases, influencing and negotiating with a number of stakeholders.

You will provide a professional service to our residents and customers and adhere to the Council’s policies and procedures.

You will have excellent written and oral communication skills with the ability to establish collaborative/good relationships with multiple stakeholders. This will include representing the Council at Liability Order Courts and working closely with our Legal Team to secure payment of unpaid debts.

You will be able to manage multiple, competing tasks whilst ensuring your team meets their targets.

You will be able to contribute to the future direction and decision-making approach of recovery of the Council Tax including reviewing policies and procedures with the Revenues, Systems and Performance Manager.

The role is extremely fast-paced and as such you will need to be organised and able to deal with heavy workloads and work under pressure to ensure all tasks are covered and targets met.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

A DBS check will be required.

You will have flexibility in terms of hybrid working at home and in the office.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with Paul O’Keefe, on 07855 062711 or paul.okeefe@trafford.gov.uk.


About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

  • Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
  • Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
  • Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
  • Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
  • Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
  • Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
  • Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

  • Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
  • Please note: We are not a licensed sponsor and will not be able to support with your work visa.
  • Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Make an Impact. Apply Today.

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.

Supporting Documents

↗ Exchequer Services Team Leader Role Profile

Ready to apply?

Location

Waterside Plaza, Sale, Trafford, M33 7ZF, United Kingdom

Job ID

2017

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