Are you passionate about delivering high-quality transport services and thrive in operational environments where planning and customer experience go hand-in-hand? Are you looking for a new challenge in transport operations?

This is a unique opportunity to join one of the largest light rail networks outside London, playing a key role in planning and coordinating timetables, managing crowd and event-related demand, and ensuring the safe and efficient delivery of Metrolink services across Greater Manchester. You’ll work at the heart of operations, ensuring the network has the capacity, resilience, and responsiveness needed to meet customer needsparticularly during high-profile events and periods of increased demand.

Your Role

You will play a key role in reviewing and planning events and timetables across the Metrolink network, acting as the primary point of contact to ensure services are effectively planned and delivered. Working closely with the operator, you’ll help ensure sufficient operational capacity is in place to meet demandboth during high-profile events and across day-to-day service delivery.

We’re looking for someone who can build strong relationships with a wide range of internal and external stakeholders, using their insight to continuously improve service performance and enhance the customer experience.

In this role, you’ll have a direct and visible impact on the service we deliver, helping to shape how the network responds to changing demand and operational challenges.

You can find out more information via the role profile attached.

What you’ll bring

You will be required to have experience of working effectively with internal and external stakeholders, contract management experience to deliver high standards of service performance, be able to write reports succinctly and to time, be able to manage and analyse complex data to improve performance, have the ability to work under own initiative to deliver a wide portfolio of objectives and extensive experience of building and maintaining productive joint working relationships.

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

If you are excited by the opportunity to use your skills to influence the success of Metrolink across GM we would really like to hear from you!

What we can offer you

This role is based at TfGM’s offices at 2 Piccadilly Place, with regular working from Metrolink Depots and other locations across the Metrolink network. An access induction and safety training will be provided for working in operational environments. Occasional evening and weekend working may be required to support major disruption and key events.

This is a Fixed Term Contract opportunity to 31st March 2027 with a salary of £43,210 - £47,947 per annum depending on skills and experience.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

Our benefits | Bee Network | Powered by TfGM

What's next?

To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.