Senior Service and App Owner
Salford Council
About us The DDaT function has won numerous awards over the past five years, including Digital Leaders’ Digital Council of the Year and Overall Digital Leaders 100 Winner in 2019 and 2023. We have also received awards for the Best Digital Pandemic Response in the UK and, more recently, Best Digital Public Service Innovation of the Year. We leverage the power of digital and data to make the council more efficient and sustainable, reducing duplication and waste. We are at the forefront of integrating digital processes and systems, empowering all staff with the access, knowledge and opportunity they need, no matter where they work. About the Role We are seeking a Senior Service and Application Owner to work within our Place Portfolio team. The team comprises Senior Application Owners and Application Owners who work directly with directorate management teams to prioritise workload. This includes digital transformation initiatives, business-as-usual activities, and support for strategic business plans. The team supports a range of business applications across various place-based services. These include: About you We’re looking for someone whose personality shines through in everything they do - bringing a positive, cando attitude and a genuine passion for helping others. Your customer focus should be at the heart of your approach, ensuring every interaction leaves a lasting positive impression. Want to know more about Salford? Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you on our Salford pages! Privacy Statement and Data Protection
The Digital, Data and Technology Team (DDaT), as it is also known, is led by Steven Fry, Director of Digital and Customer Services. Steve has been recognised as one of the top 100 Chief Information Officers (CIOs) in the UK.
Our team enables and supports all parts of the council, as well as partner organisations. We also work regionally with the Greater Manchester Combined Authority (GMCA) and nationally with the Local Government Association (LGA) and other central government bodies.
DDaT’s portfolio ranges from data analysis and insight to monitoring cyber security and protecting our digital assets. It also includes leading software development and modernisation, as well as providing project management expertise, while ensuring digital inclusion remains at the forefront of everything we do.
We also deliver a wide range of services that are not always visible to our customers. We ensure the city has reliable digital connectivity, maintain seamless device performance, and enable flexible and remote working in line with MyWork principles.
The responsibilities of the team include:
Arcus Built Environment, ArcGIS, AutoCAD, Civica App, Concerto, Confirm, CPA (Causeway), M3 Land Charges and Whitespace
We are seeking a highly skilled and innovative individual with a passion for the ever-evolving field of application support. The ideal candidate will demonstrate proven expertise in developing and implementing effective solutions, with proficiency across a range of software and platforms. You thrive in dynamic, fast-paced environments, adapt quickly to new challenges, and possess strong communication and teamwork skills. Above all, you are committed to staying at the forefront of technological advancements, continuously exploring new approaches to enhance and maintain our applications.
As a Senior Service and Application Owner, you will be expected to mentor colleagues, lead the delivery of projects and workshops, and translate strategic direction into practical outcomes. You will work closely with customers and your manager to shape and deliver a clear vision, taking ownership while remaining responsive to guidance.
As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.
Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .Supporting Documents
↗ Role Profile
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Location
Chorley Road, Swinton, Salford, M275DA, United Kingdom
Job ID
3240
Supporting You Through Every Step of Your Journey
We want every candidate to feel welcomed, informed and confident when applying for a role with us.
This section brings together everything you need to succeed - from guidance on writing an authentic application to understanding how to use AI responsibly.
You’ll also find information about our Greater Manchester commitments, including our inclusive employment schemes and standards, as well as tools to help you explore your potential pay, benefits and entitlements. We’re here to ensure you have the support you need at every stage.
Working for a local authority in Greater Manchester
Local authorities across Greater Manchester are proud to be part of a shared commitment to widening access to employment and ensuring that everyone has the opportunity to thrive.
These commitments span a number of long‑standing schemes and initiatives designed to open doors, remove barriers and ensure all applicants feel valued and respected throughout their employment journey.
Greater Manchester Good Employment Charter
Greater Manchester Good Employment Charter
Our Guaranteed Assessment Scheme
Our Guaranteed Assessment Scheme
Greater Manchester Continuous Service Commitment
Greater Manchester Continuous Service Commitment
Greater Manchester People Inclusion Standards
Greater Manchester People Inclusion Standards
Your Pay, Your Benefits, Your Future
Explore easy‑to‑use tools that help you understand your take‑home pay and how different employment situations may affect the financial support available to you and your household.
Calculate Your Take‑Home Pay
Use this salary calculator to estimate your net pay after tax, National Insurance, and pension contributions.
Estimate your Income Tax for the current year (Gov.uk)
Check Your Benefits Entitlement
See how changes in employment, hours or salary may affect your benefits and household income.
Turn2us Benefits Calculator
Applying Authentically With AI: Our Greater Manchester Approach
Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.
To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice.
Applications that depend too heavily on AI‑generated content may not progress to shortlisting.
This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.
What Is AI and How Do We Use It Across Greater Manchester?
AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.
We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.
When it comes to recruitment, we take a human-centred approach.
This means:
A trained hiring manager reads every application
Shortlisting is based on objective criteria required for the job
Interviews are conducted in person or via teams by the hiring manager for the role
All hiring decisions are made by hiring managers, not algorithms
AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.
Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.
Using AI in Your Application
When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team.
We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.
We’re looking forward to hearing your story.
How to use AI Effectively and Responsibly
Your application is your chance to show us:
Who you are
What you can bring
The values you hold
Why you want to make a difference
AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.
AI is most helpful when used to:
Help you structure the information you are providing to evidence the criteria
Give examples of how to use STAR (Situation, Task, Action, Result)
Proof-read to highlight grammar or spelling errors
Provide inspiration if you're finding it difficult to find the right words to explain something
But remember: your honesty, lived experience, and motivations are irreplaceable.
Do’s and Don’ts for Using AI in the Recruitment Process
Do:
Use AI as a supportive tool, not a replacement
Ask AI to help tidy up your writing or clarify structure
Use it to brainstorm examples, then rewrite them in your own voice
Reflect on AI suggestions and adapt them to match your experience
Use AI to help with research, but express your understanding yourself
Don’t:
Copy and paste AI-generated content directly into your application
Let AI exaggerate or invent experience you do not have
Rely on generic statements that don’t reflect the specific role requirements
Remove your individuality, we want to hear your voice
Stay Safe When Applying
To protect yourself from recruitment scams, please only apply for roles through the official greater.jobs website and associated recruitment systems. We will never ask for your personal information outside of this process.
