Reception and Business Support Officer

Are you a welcoming, organised and confident communicator who enjoys helping people and being at the centre of a busy working environment? Greater Manchester Combined Authority (GMCA) is looking for an enthusiastic Reception and Business Support Officer to help provide a professional, friendly and efficient front-of-house service for visitors, partners and colleagues.

Greater Manchester is one of the most exciting places in the country to work. It is a place known for progressive thinking, pioneering ideas and strong partnership working. At the heart of devolution, GMCA works with partners across the city-region to improve outcomes for residents, businesses and communities.

This is a varied and rewarding role. You will often be the first point of contact for people visiting or contacting the organisation, helping to create a positive first impression and supporting the smooth day-to-day running of the office. You will work with colleagues across GMCA, Greater Manchester Fire and Rescue Service, local authorities, Greater Manchester Police, public sector partners, private sector organisations and the voluntary and community sector.

About the role

No two days will be the same. You will welcome visitors, respond to enquiries, help manage correspondence, support meetings and provide high-quality administrative support to colleagues and senior officers. The role is ideal for someone who enjoys working with people, takes pride in providing excellent customer service and can stay calm, professional and helpful in a busy environment.

You will play an important part in ensuring visitors, partners and colleagues receive a positive, professional and responsive service, while also contributing to the wider work of the Governance, Scrutiny and Business Support Teams.

In this role, you will:

• Provide a welcoming, professional reception service for visitors, partners and colleagues.

• Senior Managers and staff within GMCA

• Senior Members & Officers from across the GM Local Authorities and other regional and national Local Authorities

• Public Sector Organisations

• Government Departments

• Universities and Higher Education Facilities

• Private sector representatives & Managing Directors from across GM’s private sector and stakeholders/partners.

• Build positive working relationships with internal colleagues, external partners and senior stakeholders.

• Respond to a wide range of enquiries in a courteous, helpful and professional way.

• Provide high-quality administrative and business support, including using IT systems to maintain information and produce reports.

• Support meetings by preparing agendas, attending meetings and producing notes when required.

• Help keep office processes, supplies and reception arrangements running smoothly.

• Work flexibly across different teams and support service improvement.

About you

We are looking for someone who is approachable, organised and confident dealing with people at all levels. You will have good communication skills, attention to detail and the ability to prioritise work in a busy environment. You do not need to know everything about GMCA from day one, but you should bring enthusiasm for public service, a willingness to learn and a commitment to providing an excellent service.

1. Provide business support and administration to meet the support needs of the service, managing performance and development needs to achieve work objectives and service priorities.

2. Provide business support and administration to effectively contribute to the monitoring, evaluation and improvement of all business support activities and house-keeping protocols that support the needs of the service and corporate initiatives.

3. Contribute effectively to the design, implementation and maintenance of high quality management information systems and business support activities, providing comprehensive advice to stakeholders.

4. Deal efficiently and courteously, with tact and diplomacy, to all queries and correspondence, both written and verbal from a wide range of internal and external customers.

5. Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate to managers within agreed timescales and procedure.

6. Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.

7. Provide accurate research and analysis support where required and produce a range of high quality communication, such as emails, reports and briefing notes for various audiences and purposes including complex, confidential and sensitive correspondence.

8. Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.

9. Provide support to senior officers as required, including attendance at meetings, taking of notes/minutes of meetings as required.

10. Procure, monitor and maintain office stationary and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.

11. Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the GMCA.

12. To undertake any other duties commensurate with the grade and level of the post.

13. Personal commitment to continuous self-development and service improvement.

This is a great opportunity to develop your knowledge and experience in a fast-moving, high-profile organisation that is making a real difference across Greater Manchester. In return, you will be supported to develop your skills, grow your confidence and fulfil your potential as part of a friendly and committed team.

Closing date: To be added

ABOUT US

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Recourses; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation

To find out more about working for us please click here:https://www.greatermanchester-ca.gov.uk/