Working hours: 35 hours per week
Contract type: Permanent
Working style: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).
Closing date: 11.59pm, 31 August 2026
Interview method: in person
 
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
 
This role is subject to:
  • Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
  • 2 References - where possible we require 3 years' history.
  • BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.  
The Council Tax Billing Team plays a vital role in protecting and growing one of Manchester City Council’s most significant income streams. This exciting opportunity places you at the heart of the Council’s property and taxation functions, helping to ensure that new and altered properties are brought into taxation promptly and accurately.

Working closely with developers, the Valuation Office Agency (VOA) and internal stakeholders, you will make a direct contribution to maintaining the accuracy and integrity of Manchester’s Council Tax taxbase. The role offers a varied workload, combining technical valuation work, property administration and customer-focused service delivery, providing an opportunity to make a tangible impact on the Council’s finances and the services delivered to residents across the city.

If you are successful, you will join a specialist team responsible for ensuring that Manchester’s property records remain accurate, up to date and compliant with statutory requirements. You will help identify and create new properties, issue Completion Notices, manage referrals to the Valuation Office Agency, and support the accurate billing of Council Tax across the city.

Your work will directly support the growth and maintenance of the Council Tax taxbase, safeguard income generation, and ensure that billing arrangements remain accurate for residents and businesses. In addition, you will provide support to operational billing teams during periods of peak demand, helping the service to deliver excellent customer service whilst meeting challenging performance targets.

The role provides an excellent opportunity to develop specialist knowledge in Council Tax valuation, property administration and local taxation within one of the largest local authorities in the country. Experience of systems such as MRI Academy and NEC Document Management would be advantageous but is not essential, as training will be provided.

For an informal discussion about the role, please contact Anthony Keogh, Council Tax Operations Manager, on
0161 227 3964 or via email at anthony.keogh@manchester.gov.uk to arrange a convenient time to discuss the opportunity further.

About You
 
We are looking for a motivated, organised and customer-focused individual who can demonstrate strong analytical and communication skills, together with the ability to manage a varied workload within a busy operational environment. You will be confident working with detailed information, interpreting legislation and guidance, and building positive working relationships with internal and external stakeholders.

You will play an important role in maintaining the accuracy of Manchester's Council Tax records, ensuring properties are correctly assessed, billed and administered in accordance with statutory requirements.

We would love to hear from you if you have experience of:

Essential Requirements for the Role
  •  Experience of working in a customer-focused administrative, revenues, taxation, finance or local government environment.
  • Excellent written and verbal communication skills, with the ability to explain complex information clearly and professionally.
  • Strong organisational skills with the ability to manage competing priorities and meet deadlines.
  • Experience of investigating and analysing information to reach evidence-based decisions.
  • The ability to interpret policies, procedures and legislation and apply them accurately.
  • Experience of maintaining accurate records and handling sensitive information appropriately.
  • Strong attention to detail and a commitment to delivering high-quality outcomes.
  • Good IT skills, including experience of using Microsoft Office applications such as Outlook, Word and Excel.
  • Ability to work effectively both independently and as part of a team.
  • A commitment to delivering excellent customer service and continuous service improvement.
Desirable requirements that would be useful in this role
The following experience would be beneficial but is not essential, as training can be provided:
  • Previous experience working within a Council Tax, Revenues, Benefits, Local Authority or Valuation environment.
  • Knowledge of Council Tax legislation, valuation principles and billing processes.
  • Experience of liaising with external organisations, including government bodies, property developers, agents or professional stakeholders.
  • Experience of processing property-related changes, including new builds, demolitions, alterations or property inspections.
  • Experience of issuing or administering statutory notices.
  • Knowledge of Valuation Office Agency (VOA) processes and property referrals.
  • Experience using systems such as MRI Academy, NEC Document Management or similar case management and revenues systems.
  • An understanding of local taxation, property administration or financial assessment processes.
  • Relevant professional qualifications or evidence of working towards a qualification in Revenues, Local Government Administration or a related discipline.
  • This role would particularly suit someone who enjoys problem solving, working with property-related information and contributing directly to the protection of Council income through accurate and timely administration of the Council Tax tax base. 

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

Benefits we offer 

  • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period. 
  • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
  • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
  • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
  • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
  • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
  • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

  •  Members of the Armed Forces and veterans
  •  Are currently in care, or have previously been in care.
  •  If you consider yourself to be disabled or if you have a long-term condition
  •  Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

 When You Join Us 

We’re a Disability Confident Employer, offering:

  • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
  • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
  • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email jobs@manchester.gov.uk. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role, please ensure that you read the role profile attached.
 
Use of Artificial Intelligence (AI) 
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 
 
Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.
 

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Location

, , Manchester, , United Kingdom

Job ID

8689

Supporting You Through Every Step of Your Journey

We want every candidate to feel welcomed, informed and confident when applying for a role with us.

This section brings together everything you need to succeed - from guidance on writing an authentic application to understanding how to use AI responsibly.

You’ll also find information about our Greater Manchester commitments, including our inclusive employment schemes and standards, as well as tools to help you explore your potential pay, benefits and entitlements. We’re here to ensure you have the support you need at every stage.

Working for a local authority in Greater Manchester

Local authorities across Greater Manchester are proud to be part of a shared commitment to widening access to employment and ensuring that everyone has the opportunity to thrive.

These commitments span a number of long‑standing schemes and initiatives designed to open doors, remove barriers and ensure all applicants feel valued and respected throughout their employment journey.

Greater Manchester Good Employment Charter

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Greater Manchester Good Employment Charter

Find out more

Our Guaranteed Assessment Scheme

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Our Guaranteed Assessment Scheme

Find out more

Greater Manchester Continuous Service Commitment

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Greater Manchester Continuous Service Commitment

Find out more

Greater Manchester People Inclusion Standards

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Greater Manchester People Inclusion Standards

Find out more

Your Pay, Your Benefits, Your Future

Explore easy‑to‑use tools that help you understand your take‑home pay and how different employment situations may affect the financial support available to you and your household.

  1. Calculate Your Take‑Home Pay

    Use this salary calculator to estimate your net pay after tax, National Insurance, and pension contributions.

    Estimate your Income Tax for the current year (Gov.uk)

  2. Check Your Benefits Entitlement

    See how changes in employment, hours or salary may affect your benefits and household income.

    Turn2us Benefits Calculator

Applying Authentically With AI: Our Greater Manchester Approach

Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.

To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice.

Applications that depend too heavily on AI‑generated content may not progress to shortlisting.

This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.

  1. What Is AI and How Do We Use It Across Greater Manchester?

    AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.

    We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.

    When it comes to recruitment, we take a human-centred approach.

    This means:

    • A trained hiring manager reads every application

    • Shortlisting is based on objective criteria required for the job

    • Interviews are conducted in person or via teams by the hiring manager for the role

    • All hiring decisions are made by hiring managers, not algorithms

    AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.

    Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.

  2. Using AI in Your Application

    When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team. 

    We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.

    We’re looking forward to hearing your story.

  3. How to use AI Effectively and Responsibly

    Your application is your chance to show us:

    • Who you are

    • What you can bring

    • The values you hold

    • Why you want to make a difference

    AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.

    AI is most helpful when used to:

    • Help you structure the information you are providing to evidence the criteria

    • Give examples of how to use STAR (Situation, Task, Action, Result)

    • Proof-read to highlight grammar or spelling errors

    • Provide inspiration if you're finding it difficult to find the right words to explain something

    But remember: your honesty, lived experience, and motivations are irreplaceable.

  4. Do’s and Don’ts for Using AI in the Recruitment Process

    Do:

    • Use AI as a supportive tool, not a replacement

    • Ask AI to help tidy up your writing or clarify structure

    • Use it to brainstorm examples, then rewrite them in your own voice

    • Reflect on AI suggestions and adapt them to match your experience

    • Use AI to help with research, but express your understanding yourself

    Don’t:

    • Copy and paste AI-generated content directly into your application

    • Let AI exaggerate or invent experience you do not have

    • Rely on generic statements that don’t reflect the specific role requirements

    • Remove your individuality, we want to hear your voice

Stay Safe When Applying

To protect yourself from recruitment scams, please only apply for roles through the official greater.jobs website and associated recruitment systems. We will never ask for your personal information outside of this process.