Business Support Officer Level 1
Manchester City Council
We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: Benefits we offer Creating an Inclusive Team at Manchester City Council At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: When You Join Us We’re a Disability Confident Employer, offering: For more information about the role or any adjustments, email jobs@manchester.gov.uk. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Contract Type: Temporary until February 2027
Working Style: Onsite - Employees carry out their job primarily from a physical workplace, such as an office
Closing Date: 11.59pm, 1 September 2026
Interview Method: In Person
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position
This role is subject to -
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Manchester Equipment and Adaptations Partnership is seeking a Business Support Officer for its community equipment service.
Manchester Equipment and Adaptation Partnership (MEAP) is a city-wide service, providing a co-ordinated, comprehensive service to children and adults, to maximise independence, choice, safety and quality of life.
The service works in collaboration with Health and other key stakeholders to develop effective partnerships, linkages and greater coordinated working with other services, key agencies and organisations to ensure that teams contribute to the development and delivery of the city’s priorities.
The role provides a unique opportunity to work over multiple sectors, developing relationships and influencing processes.
This is a rewarding role and an opportunity for someone to make a real difference to Manchester residents through the effective delivery of a service that helps our citizens come home from hospital and avoid admissions to hospital.
About the Role:
Making and receiving phone calls
Arranging deliveries and collection of equipment supplied by MEAP
Liaising with internal and external agencies via email and over the phone
Other administrative tasks as required
For an informal discussion, please contact the hiring manager, Simon Jones, at 0161-227-3280 and simon.jones@manchester.gov.uk to arrange a convenient time to discuss the role.
Are you interested in joining a highly professional team committed to continuous service improvement, that is results driven and quality focused.
Manchester Equipment & Adaptations Partnership (MEAP) is seeking to recruit 1 x Business Support Officer to cover maternity until February 2027.
This post offers an exciting opportunity to contribute to the effective operation of the service . MEAP is extremely busy and deals with the assessment of applicants for the provision of equipment and both minor and major adaptations, moving and handling risk assessments and the assessment for and provision of Blue Badges (parking concessions for disabled and blind people)
The provision of appropriate equipment and adaptations to disabled and older people can enhance independence, prevent falls, hospital admissions and reduce reliance on care, maximising customer independence to enable the customer to achieve maximum health and well-being. The aim is to offer a comprehensive, coordinated and streamlined service to our customers.
Essential requirements for the role:
For this post we are seeking individuals who have:
Interpersonal Skills:- Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
Planning and Organising : Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
ICT Skills: Ability to use multiple applications, systems and associated software packages.
Literacy and Numeracy: Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.
Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment.
Analytical: Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information. Also able to gather and analyse information, opportunities and problems.
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Ready to apply?
Location
, , Manchester , , United Kingdom
Job ID
8226
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Greater Manchester Good Employment Charter
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Greater Manchester Continuous Service Commitment
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Applying Authentically With AI: Our Greater Manchester Approach
Across Greater Manchester’s local authorities, we want to hear your genuine experiences, skills and motivations, expressed in your own words.
To keep our recruitment process fair and inclusive, please complete your application personally and follow the instructions carefully. AI can be used to support you - for example, to help structure your answers or as a reasonable adjustment - but your application should still reflect your authentic voice.
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This guidance outlines acceptable and unacceptable uses of AI, along with suggestions for using it in a way that supports you while keeping your application true to you.
What Is AI and How Do We Use It Across Greater Manchester?
AI refers to technology that can create or refine content, such as text, ideas, summaries, or planning. It can help improve productivity, problem-solving, and creativity.
We’re open to using innovative digital tools where they can help us work smarter and deliver better services for our residents. However, every use of AI is carefully considered to make sure it is ethical, responsible, and aligned with public-sector values.
When it comes to recruitment, we take a human-centred approach.
This means:
A trained hiring manager reads every application
Shortlisting is based on objective criteria required for the job
Interviews are conducted in person or via teams by the hiring manager for the role
All hiring decisions are made by hiring managers, not algorithms
AI does not make decisions in our recruitment process and our managers are being upskilled to spot AI in applications, particularly when this might have been used in a way that doesn’t feel genuine. If something in an application raises a question or concern, we will test this out with assessments or at the interview stage to confirm authenticity.
Our aim isn’t to catch anyone out but to make sure we’re getting to know the real you, giving every candidate a fair chance and finding the right person for the role.
Using AI in Your Application
When it comes to job applications, what matters most to us is you. We want to see your personality, your experience, and what excites you about joining our team.
We recognise that AI can be a helpful tool to support accessibility during the application process. If you choose to use AI for support, please read the instructions carefully and make sure your application is written in your own words, reflecting your genuine skills, knowledge, experience and enthusiasm.
We’re looking forward to hearing your story.
How to use AI Effectively and Responsibly
Your application is your chance to show us:
Who you are
What you can bring
The values you hold
Why you want to make a difference
AI can help you organise your thoughts or improve clarity but it cannot express your unique voice, experiences, or motivations.
AI is most helpful when used to:
Help you structure the information you are providing to evidence the criteria
Give examples of how to use STAR (Situation, Task, Action, Result)
Proof-read to highlight grammar or spelling errors
Provide inspiration if you're finding it difficult to find the right words to explain something
But remember: your honesty, lived experience, and motivations are irreplaceable.
Do’s and Don’ts for Using AI in the Recruitment Process
Do:
Use AI as a supportive tool, not a replacement
Ask AI to help tidy up your writing or clarify structure
Use it to brainstorm examples, then rewrite them in your own voice
Reflect on AI suggestions and adapt them to match your experience
Use AI to help with research, but express your understanding yourself
Don’t:
Copy and paste AI-generated content directly into your application
Let AI exaggerate or invent experience you do not have
Rely on generic statements that don’t reflect the specific role requirements
Remove your individuality, we want to hear your voice
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