Involvement and Communications Officer

A fantastic opportunity has arisen to join the Involvement and Communications Team as an Involvement and Communications Officer, on a permanent basis. 

The role will require you to take responsibility for supporting and delivering effective customer involvement and engagement activities across the organisation, by co-ordinating all feedback received into BCH and ensuring the results are communicated with staff and customers alike. 

This will include supporting BCH to be compliant with the Transparency, Influence and Accountability Consumer Standard and the Housing Ombudsman Complaint Handling Code The role will involve co-ordination of BCH’s Complaint Handling process, which will include frequent liaison with BCH customers who have made complaints. 

It will also include assisting with updating and regularly monitoring the content of the website, intranet and social media channels and producing publications and customer communication content in a range of formats. You will be required to work with all services and their managers to ensure any BCH campaigns and events are fully supported by the team and that details are marketed to the relevant audience/s.

The involvement element of the role will require you to work closely with all of BCH’s involved tenants, whilst encouraging and supporting new engagement opportunities, ensuring governance and good practice in all community activities.  This will include encouraging tenants to become effectively involved in all aspects of BCH’s housing services and provide support to the TOWER Scrutiny Group, including providing information during a Scrutiny Exercise.

Applicants should possess a minimum of 3 GCSEs (or equivalent) to include Maths and English at grade C/4 or above, have an understanding of the Consumer Standards for Social Housing and an awareness of the Housing Ombudsman and their role in Social Housing.

All applicants must have previous experience of working with customers and possess the ability to manage conflict and handle difficult conversations, whilst also demonstrating empathy, compassion and respect for customers. 

You should also have the ability to undertake presentations, which may include large groups, be self-motivated to prioritise your workload and manage your time effectively and excellent organisational skills. Excellent IT skills including Word, Excel, Access and Powerpoint and interpersonal skills, including the ability to deal with people at all levels and to develop professional relationships are also essential.

BCH is a great place to work

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

·         Competitive rates of pay

·         26 days paid annual leave per annum, in addition to bank holidays

·         Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

·         An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

·         Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

·         Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

·         Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

·         24/7 Employee Assistance Programme and access to counselling services

·         Enhanced maternity, paternity and adoption pay schemes

·         A wide variety of training and learning and development opportunities

·         Free annual flu vaccinations and Occupational Health Support

How to apply

For further information about this position please contact Suzanne Tomlinson via email at: suzanne.tomlinson@bch.co.uk or telephone 01253 477911.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. 

However, please ensure your application clearly demonstrates your suitability for this position. 

Our Approach to Artificial Intelligence (AI) and Applications

AI can be a helpful tool to support your application.  However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. 

We want to understand your personal experience, skills and strengths, so please make sure your application is genuine, reflects your own narrative and clearly shows how you meet all the essential criteria.  The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience and potential.

Where plagiarism has been identified (presenting the ideas and experiences of others, or those generated by artificial intelligence, as your own), applications may be withdrawn. 

Closing Date: Sunday, 25^th October 2026, Midnight

Interview Date: Tuesday, 3^rd November 2026                                

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview.  Therefore, applicants are advised to apply as early as possible.