EMERGENCY HOUSING TEAM LEADER

Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive. 

BCH also manages an extensive supported housing offer for both adults, young people and children, as well as managing emergency homeless accommodation in Blackpool.  

REF: 26/12882
EMERGENCY HOUSING TEAM LEADER
Permanent
37 hours per week
Salary SO1 (£35,570 - £37,563 per annum)

We are seeking an inspirational Team Leader who shares our passion, enthusiasm and commitment to supporting a team of Emergency Housing Officers to ensure the effective operation of all our emergency accommodation in Blackpool.

Our hostels provide emergency accommodation for individuals and families across our various settings.  All our hostels are located within relatively close proximity and within no more than a 3 mile radius of each other.  Due to increased need, we also offer dispersed emergency accommodation out in the community with Emergency Housing Officers providing support to customers in this type of accommodation too.

As an Emergency Housing Team Leader, you will assist the Emergency Housing Manager to deliver a high-quality, customer-orientated Emergency Housing service, working on the frontline within the services to provide cover, as and when required.  
  
You will have responsibility for the day to day operations at the hostels ensuring effective and efficient service delivery. You will provide line management to the Emergency Housing Officers including supervision, appraisal, recruitment and induction responsibilities to meet BCH policy and provide appropriate support, guidance, coaching, advice and instruction to the team.  

The role also requires effective collaboration with the housing benefit service, housing options, voluntary and statutory agencies, such as social services and other relevant departments, which will include contributing to the protocol/liaison meetings.

You will ensure adequate staff cover at all times to enable the services to operate safely and effectively.  This can include carrying out ad-hoc weekend/bank holiday duties within Emergency Housing as necessary.  In addition, you will ensure that all necessary service procedures and Health and Safety requirements and risk assessments are in place, reviewed regularly and updated as working practices change.  

It is essential that candidates can demonstrate the supervisory skills of leadership, motivation and delegation and have the ability to set, plan and monitor workloads of team members. 

Applicants must also have significant experience of dealing with tenants in a social housing environment, possess experience of working with and/or supporting vulnerable families and multi-agency partnership working.  

Applicants are required to have an understanding of the principles of social housing, including emergency housing, customer rights, choices and how to provide appropriate support and knowledge of Safeguarding policy and practice and professional boundaries.

You must be an excellent communicator with a confident manner and the ability to remain calm under pressure and in crisis situation.

You must have a minimum of 3 GCSE’s or equivalent, at Grade C/4 or above to include Maths and English.  A customer care or professional housing qualification would be desirable.  

It is desirable for applicants to have access to a vehicle for work purposes due to potential travel between sites.

Any offer of appointment will be subject to a satisfactory enhanced clearance from the Disclosure and Barring Service (formerly known as a CRB check).

How to apply
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.  

Our Approach to Artificial Intelligence (AI) and Applications
AI can be a helpful tool to support your application.  However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.  
We want to understand your personal experience, skills and strengths, so please make sure your application is genuine, reflects your own narrative and clearly shows how you meet all the essential criteria.  The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience and potential.

Where plagiarism has been identified (presenting the ideas and experiences of others, or those generated by artificial intelligence, as your own), applications may be withdrawn.  

For further information on this opportunity, please contact Charlotte Bremner, Emergency Housing Manager at Charlotte.Bremner@bch.co.uk or on 01253 476912.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.  

Closing date for applications:     Wednesday 18th November 2026 at midnight 
Interview date:                   Thursday 26th November 2026

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview.  Therefore, applicants are advised to apply as early as possible.