Sheltered Resilience Coordinator

Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive. 
It is within our Sheltered Housing team that a fantastic opportunity has arisen for an Sheltered Resilience Coordinator to join our team and you might be exactly who we’re looking for

The role - Ref: 26/27
Sheltered Resilience Coordinator
37 hours per week, Monday to Friday
Permanent
Scale 3b (£26,847 – £27,709 per annum) 

We are looking for an organised and adaptable individual, with attention to detail to provide excellent customer and administrative support to the Sheltered Housing team, who consist of a Management team, Sheltered Housing Officers and members of the public.  

The service will include co-ordinating the sheltered housing community centres in Blackpool.
The role involves liaising with customers, both on the telephone and by email liaising with internal and external customers and agencies

IT and administration skills are essential to maintain accurate records and activities undertaken with customers.  This will include arranging appointments with community groups, updating databases, recording and processing invoices, dealing with enquires and minute taking at team meetings.

Applicants should be able to plan and prioritise their own work to meet deadlines, have excellent written, numerical and verbal communication skills, have knowledge of General Data Protection Regulations and demonstrate initiative with a flexible ‘can do’ attitude’.

Experience from a customer-focused environment is beneficial.

BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders: 
•    Positivity
•    Respect and Compassion
•    Integrity
•    Dynamism
•    Energy
What we Provide
•    Competitive rates of pay
•    26 days paid annual leave per annum, in addition to bank holidays.
•    Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
•    An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
•    Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work. 
•    Option to join BHSF - a voluntary salary sacrifices Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
•    Option to join the Blackpool, Fylde, and Wyre Credit Union for preferential rates on financial services.
•    24/7 Employee Assistance Programme and access to counselling services
•    Enhanced maternity, paternity, and adoption pay schemes.
•    A wide variety of training and learning and development opportunities.
•    Staff Suggestion Scheme
•    Free annual flu vaccinations and Occupational Health Support
If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

How to apply
For further information about this position please email jane.hearne@bch.co.uk  Resilience Service Manager.
Our Approach to Artificial Intelligence (AI) and Applications

AI can be a helpful tool to support your application.  However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.  

We want to understand your personal experience, skills and strengths, so please make sure your application is genuine, reflects your own narrative and clearly shows how you meet all the essential criteria.  The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience and potential.

Where plagiarism has been identified (presenting the ideas and experiences of others, or those generated by artificial intelligence, as your own), applications may be withdrawn.  
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. 
 
Please ensure your application clearly demonstrates your suitability for this position.  

Closing date for applications:     Wednesday 11th November at 12pm 2026*
Interview date:             Thursday 19th November 2026