Housing Services Officer

Blackpool Housing Company

Contract Type: Full Time
Contract Hours: 37 Hours per week
Contract Salary:  NJC Grade E (£29,542 - £32,046)

About Us
My Blackpool Home (MBH) is the customer-facing arm of Blackpool Housing Company, delivering high-quality lettings and property management services across the private rented and social housing sectors. Our team plays a key role in supporting Blackpool Housing Company's vision of being the landlord of choice in Blackpool, improving lives, homes and neighbourhoods.
The Role
We are looking for a proactive, organised and customer-focused individual to join our Housing Services team.
Reporting to the Housing Services Team Leader, you will support the delivery of a comprehensive housing management service across our private rented and social housing portfolios. You will be involved in all aspects of lettings and tenancy management, helping to ensure excellent customer service and compliance with landlord responsibilities and relevant legislation.
Key responsibilities will include:
•    Managing enquiries relating to rents, benefits and tenancy matters
•    Coordinating property repairs and maintenance requests
•    Arranging and conducting property viewings
•    Processing applications and undertaking referencing checks
•    Supporting new tenancies and tenancy sustainment
•    Ensuring services are delivered in line with organisational policies and relevant legislation, including emerging requirements under the Renters' Rights legislation
What We’re Looking For
The successful candidate will demonstrate:
•    A friendly, professional and approachable manner
•    Excellent communication and customer service skills
•    Strong organisational skills with excellent attention to detail
•    Enthusiasm, initiative and a positive attitude
•    The ability to work effectively under pressure and manage a varied workload
•    Good IT skills and confidence using a range of systems
•    The ability to work independently and as part of a team
Why Join Us?
This is an exciting opportunity to make a positive difference to people's lives while developing a rewarding career in housing. You'll be part of a supportive team committed to delivering excellent homes and services to our customers.

How to Apply?
Please provide a covering letter no more than two sides of A4 providing details of past experience, the skills you have that would support this role and why you want to work for Blackpool Housing Company and a personal CV to: recruitment&hradmin@blackpool.gov.uk 

Although we understand that AI is a fantastic tool, enabling people to apply for opportunities they would not have been able to do so, we would much rather hear from you as an individual, and therefore if you have any concerns about applying for this role, please get in touch with us.

For an informal discussion about the role, please contact Sophie Evans on 01253 477222  
Closing Date: Monday 23rd November at Midday
Interview Dates: Friday 4th December 

Click here to view the Job Description.