Enquiry Referral/Support Services Officer (Mental Health)

Post Title: Enquiry Referral/Support Services Officer

Team: Mental Health Services

The Bury Mental Health Service is a multi-disciplinary service made up of managers, community mental health nurses, mental health social workers (some qualified as AMHPs), occupational therapists, community support workers, admin support, secondary care psychological therapies and Consultant Psychiatrists who work with the team.

As an Enquiry Referral Officer, you will be acting as the first point of contact for members of the public and other professionals making both general enquiries and referrals to the Mental Health Team.  To undertake all related admin, data inputting and word processing duties including minute taking for the team.

You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure.

This role is based at Humphrey House, Angouleme Way, Bury, BL9 0EQ.  (Please note the team are moving to 3 Knowsley Place, Bury, BL9 0EJ approx December 2024).

Normal hours of work are 37 hours per week.  Working during the Mental Health Service office hours 9am to 5pm.

The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment is subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

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We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. 

For an informal chat regarding the role please contact Jayne Rishton, Admin Manager on 0161 253 7997

For further information please see:

-      Job description

-      Person specification

-      Work demands form (JA1)