Higher Level Business Support Officer

Education, Skills and Early Years

Oldham Lifelong Learning Service

Ref: G3/OL-92964

Contract: Permanent

Salary: £23,893- £25,979 per annum (Grade 3)

Hours: 36.66 per week

Based: Oldham and Coldhurst Centre

Closing Date: Sunday 19th May 2024

Shortlisting & Interview Dates: TBC.

Job Description & Person Specification.doc

Role Overview: 

The purpose of the post is to provide effective and comprehensive higher level business support to the ESOL Curriculum team within the Lifelong Learning service, by working as part of a team, through the provision of more service-specific administration duties.

Key Responsibilities: 

• Create, maintain, update and check for accuracy, Curriculum specific learner tracking systems (databases and spreadsheets) to ensure the ESOL curriculum team are fully compliant with the grant funded allocation.  (GMCA)
• Run specific data reports and checks using a range of MIS systems to analyse learner data including class allocation, guided learning hours, qualification aims, progression and results.
• Deal with and respond to higher level complex learner queries and give the correct and compliant Information, Advice and Guidance (IAG) including funding eligibility, language support, childcare support, learner support, and know how and when to refer to external specialist services.
• Support staff with new systems including demonstrating how to use and input onto these correctly thus enabling them to become independent end users.
• Liaise closely with Curriculum Manager and Programme Leaders to update and advise of anomalies, compliance, actions taken to date and any further actions required that may need communicating to the wider team.

Key Requirements: 

To succeed in this role, you will need as a minimum:

• Experience in providing higher level quality business support combined with excellent administration, ICT skills and organisation skills.
• Excellent customer service skills with the ability to efficiently and courteously respond to higher level complex queries.
• Have the ability to work under pressure to meet compliance demands and service needs.
• Have excellent communication skills, be a flexible and supportive team player and be able to work at pace with excellent attention to detail.
• Previous experience of working in a Lifelong Learning Service would be beneficial.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy. 

Right to Work in the UK from 1st July 2021.doc