Customer Support Hub
Your central space for advertising guidance, system help and recruitment support.
Welcome to our Customer Support Hub!
Here you'll find all the information you need to advertise vacancies through the system, from logging in for the first time to submitting a completed advert for approval.
Whether you're advertising a single vacancy or coordinating multiple campaigns, this hub provides simple guidance, useful tips and direct support.
Still Exploring Your Advertising Options?
If you’re still deciding the best way to advertise with us, or you’d like to revisit the services we offer, you can find a clear overview of our advert types, recruitment bundles, social media promotion options and organisation setup support on Our Services page.
This is the ideal place to check what’s available before submitting your vacancy.
How To Guides
Learn everything you need to know, from mastering our Applicant Tracking System to confidently navigating the website with ease.
Placing Your Advert
Create and publish adverts effortlessly with this handy video guide, walking you through each step of the process.
Finding Your Vacancy
Locate your advert on our website, including tips on using search filters and navigating categories.
Frequently Asked Questions
This section provides answers to the most common questions about logging in, submitting adverts, managing vacancies and troubleshooting technical issues.
If you’re new to the system or need help with a particular step, you’ll likely find the guidance you need below.
How long will it take for my vacancy to appear on greater.jobs?
Adverts are usually published on the same day the request is submitted, but we operate a 48 working‑hour SLA.
How do I add my location to the dropdown?
Please contact admin@greater.jobs and a member of the team will add the requested location(s) to the system.
How do I add my logo to the advert?
Send your logo across to admin@greater.jobs as a JPEG or PNG and a member of the central team will upload it to our ATS.
Can I edit an advert after it’s published?
Once a vacancy is live, amendments can be made by submitting them to admin@greater.jobs.
How do I extend a vacancy which has closed?
Standard advertising requests can be live for up to 6 weeks from publication date, if you wish to extend your advert once it has closed please reach out to admin@greater.jobs with a new closing date that falls within this range.
If you would like to extend beyond the 6 week deadline the advert can be copied and raised as a new request which will incur the standard rate of £185+VAT.
Please note that all recruitment bundles come with enhanced listings allowing all adverts to be live for up to 8 weeks.
Do you support social media promotion?
Yes — all recruitment bundles include a number of social media credits, allowing you to promote the vacancies of your choice across our platforms.
If you don't have a bundle, your adverts can be promoted for £40 + VAT per request.
How do I purchase a recruitment bundle?
To purchase a bundle please contact admin@greater.jobs and a member of the team will be happy to assist.
When will I receive the invoice for my advert?
Invoices are generated in the month after the advert is published.
If you purchase a recruitment bundle, the invoice will be generated on the same day as the purchase.
Contact Us
Our friendly team can assist with advert creation, account queries, technical issues or guidance on the best advertising approach. Reach out to us and we’ll be happy to offer guidance and support.