Customer Service Advisor

Working Pattern: Full time and part time roles available

Salary: Career graded Band 3-4 starting Salary Band 3 £25,989 (potential for a permanent career graded role based on performance)

Working Arrangement: Office based

Fixed Term End Date: 6 months from start date

Interview Date/Type: W/C 9th March

Full time and Part time positions available

About the role

We have several exciting opportunities for experienced customer service professionals to join our fast-paced, office-based Customer Contact Centre. (We are not currently recruiting apprentices.)

This is a front-line role predominantly handling high volumes of inbound calls, with some emails and social media enquiries. You will confidently signpost customers and resolve complex queries at the first point of contact across a range of Council services, including Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Badge and Libraries

About You
You will be passionate about delivering excellent customer service. Fluent spoken English is essential for this role, including the ability to clearly understand customers and respond accurately at the first point of contact. You’ll be empathetic, enthusiastic, and able to work well under pressure, with a positive, can-do attitude. Good numeracy and literacy skills, punctuality, and a strong sense of ownership are also essential.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

• Basic DBS Check will be required
• Monday to Friday, 9.00am 5.00pm (flexibility required to meet service needs)

Please submit an Expression of Interest (maximum one side of A4)

Include all essential criteria as detailed in the role profile

• Your education
• Your customer service experience and skills (ideally within a contact or call centre)
• Why you want to work for Trafford Council

Please note that if you do not address the above in your expression of interest feedback will not be provided. Successful candidates will be invited to face to face interviews week commencing 9 March 2026, this will include a role play and short assessment. Please bring photo ID, original education certificates, and your CV

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Janet Ridgard and Rez Chunara at AccessTraffordTeamManagers-CC@trafford.gov.uk

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Guaranteed Assessment Scheme...

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application form asks you to indicate if you meet any of the criteria within this scheme. To find out more and if you qualify please click here. If you apply under this scheme you will need to demonstrate that you meet the essential requirements of the job as set out in the ‘About You’ section of the role profile.

Greater Manchester Continuous Service...

We will recognise your previous service with other public sector organisations. This means that if you are joining us from a participating organisation, you can retain valuable service-related benefits such as annual leave entitlement. You can find out if this applies to you by visiting Greater Manchester Continuous Service Commitment | greater.jobs

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment & Employment Privacy Notice.

Make an Impact. Apply Today....

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision.