Travel Shop Assistant

Do you enjoy helping people and providing a positive experience for customers? Would you like to be part of a friendly, frontline team delivering excellent customer service to the people of Greater Manchester?

We’re looking a Travelshop Assistant to join our Facilities Operations team at Shudehill Bus Station, supporting customers across the Bee Network.

Your Role

As a Travelshop Assistant, you’ll be a familiar and welcoming face for customers using public transport across Greater Manchester. You’ll help people make informed travel choices, supporting them with their onward journeys and ensuring they receive accurate, up to date information.

No two days are the same. You’ll meet a wide range of customers from all walks of life and play a key role in creating a safe, friendly and professional environment within our Travelshops.

Your duties will include:

• Providing face to face advice and support to customers
• Selling a range of tickets and travel products (including rail tickets at some locations)
• Handling cash and card transactions accurately in a busy environment
• Ensuring all travel information (verbal and printed) is current and available
• Managing the security of the Travelshop
• Promoting a safe, welcoming and inclusive environment for all customers

For more info see Job Profile below.

Who are we?

The Facilities Operations team is responsible for the safe operation of TfGM’s operational sites and for providing facetoface help and assistance to Bee Network customers.

We’re a frontline service and play a vital role in ensuring transport services and facilities across Greater Manchester remain accessible, safe and reliable.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

We’re looking for people who:

• Enjoy working face to face with a wide range of customers
• Have a strong customer service mindset and enjoy helping people on their journeys
• Can handle cash transactions accurately in a busy environment
• Have basic experience using Microsoft Office
• Ideally have experience using ticketing systems (such as the Fujitsu Star System), although full training will be provided
• Able to work flexibly on a rota system between 7am and 6pm Monday to Saturday, 8.30am to 4pm Sunday and 8am to 5pm bank holidays, for which you will receive 12.5% shift allowance.

What we can offer you

We currently have a permanent vacancy at Shudehill Travelshop with a starting salary of £29,836 per annum plus 12.5% shift allowance.

We’re also recruiting to a talent pool for roles that may become available over the next six months across other locations as our work across Greater Manchester develops.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.